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Regional Account Manager
5 months ago
Our client is a leading provider specializing in automated genotyping and health monitoring services for laboratory animals, supporting the scientific community with innovative solutions. They focus on areas such as Microbiome, Genetic Monitoring, and Artificial Mouse Intelligence to enhance research accuracy and efficiency.
Responsible for driving automated genotyping sales and Colony software adoption, managing leads, and identifying up-and-cross selling opportunities for the Field Sales team. Work closely with internal teams to support current customers and lead inquiries, serving academic research partners and laboratories professionally to increase sales within the designated territory, while modeling our client's core values, mission, and vision.
Responsibilities for Account Manager:
- Onboard inbound genotyping leads and engage new prospects via outbound sales calls and emails.
- Maintain and service new genotyping customers from registration through their seventh paid order.
- Support ongoing sales administrative tasks, including account setup, logistics, and follow-up.
- Qualify genotyping accounts for adoption of Colony management software and support their registration through two months of full functionality.
- Initiate discovery phase with prospect leads to uncover needs, decision-makers, number of cages, current costs/genotyping model, and pain points.
- Utilize Salesforce to capture customer profiling information and log all call activity, aiming for 5-7 calls per day.
- Pull through leads from various sources and engage the Regional Sales Manager for qualified diagnostic sales opportunities, attending necessary meetings and shows.
Requirements for Account Manager
Education and Experience:
- Bachelor’s degree in Business, Marketing, or related field preferred.
- Minimum 5 years of sales experience, preferably in Life Sciences and laboratory settings.
- Proficiency with Microsoft Office Suite.
Call Planning:
- Define objectives for each call and prepare questions and insights to achieve goals.
Develop Value Proposition:
- Diagnose customer needs, document and validate prior to presenting, and demonstrate how offerings meet those needs.
Service, Support, & Processing:
- React promptly to customer concerns, maintaining high service levels.
Relationship Management:
- Build strong professional relationships, offer proactive solutions, and leverage relationships for business opportunities.
Communication Skills:
- Excellent interpersonal, verbal, and written communication skills suitable for diverse customer settings.
General Skills:
- Outgoing, flexible, adaptable, and energetic with strong analytical, time management, and organizational skills.
- Demonstrated work ethic, including personal drive, discipline, initiative, and ability to work independently or in a team.
