Service Delivery Manager
3 weeks ago
Recruitment & Staffing Service Delivery Manager
(Recruitment Statement of Work Specialist)
Multi Discipline Recruitment MSP & SOW Solutions
SThree partner and work in conjunction with a portfolio of clients that are all on their unique recruitment solution journey with SThree. As a result we are looking to recruit a Recruitment Service Delivery Manager to provide strategic and operational support for a portfolio of MSP & SoW solution based clients across the UK.
Who are we?
SThree is a game changing STEM specialist recruitment business. We deliver recruitment services from spot business all the way through to fully multidiscipline MSP / SOW solutions. The key to our service is that recruitment expertise is at the very core of everything we do.
What’s the opportunity?
SThree is looking for someone to take full operational management of MSP & SOW administration services across a portfolio of client accounts ranging in size and solution. You will be responsible for the effective delivery of all in-scope SOW services to our client ensuring that all the contractual and service commitments are monitored and met. You will be the point of contact and deal with any escalations for the business while also being an excellent relationship manager. Due to the fact this is managing a portfolio of multi discipline MSP / SOW solution you will naturally need to be fully aware of contract recruitment legislation from IR35 and Statement of Work (SOW), while also having experience at a very senior strategic stakeholder management level. The client expects SThree to deliver best in class recruitment services and practices.
Key duties:
- Engagement with Senior Client stakeholders involved in SOW administration service to ensure tactical and strategic alignment
- Engagement with the Client managers to clarify SOW requirements
- Day to day management of the SOW team
- Key liaison point with supplier managers regarding supplier performance and issue resolution
- Utilises management skills of communication, presentation, time management, organisation and planning
- Remain pro-active in escalating troubled requisitions
- Prepares weekly and monthly status reports on all activities and issues
- Ensuring compliance with and adherence to all client policies
- Proactive management of account performance including the monitoring of all KPIs to ensure expectations are met and where necessary improvement plans are put in place to drive performance
What is required?
Success in this role will be the ability to integrate with the wide range and variety of clients, acting as a trusted advisor and subject matter expert in SOW. It will require quality engagement with hiring managers, and understanding their recruitment needs so that we can deliver the very best results.
As well as exceeding client expectations, you will need to ensure SThree’s opportunities are maximised and the account is developed accordingly. In addition to the experience listed, you will be a hard-working, ambitious and results driven individual with a high level of professionalism.
Your background?
The successful individual must have previous experience of Recruitment SOW administration and management. Experience of working to a service based KPI / SLA structure, while being comfortable at senior stakeholder end client / supplier management. Ideally you will have experience in an MSP environment. You will be the key point of contact for SOW for a portfolio of clients and overseeing the end to end SOW admin process and governance whilst managing the SOW supplier management / engagement of projects and need to feel comfortable with this level of responsibility.
Please note - THIS IS NOT AN IT / TECH SERVICE DELIVERY MANAGER - This role is focused on staffing and recruitment solutions. A proven track record is required due to the fact you will be managing a portfolio of clients all on different scales of solutions.
This is a key role for the business and the package and prospects will reflect our desire to appoint the right person for the role. All applications will be confidential.
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