L&D Trainer

1 month ago

London Area, United Kingdom Moss Full time

About Us:

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.


Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.


Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.


Purpose of the Role:

In the role of Learning and Development Trainer, your main job is to deliver dynamic and effective training across Moss's retail network. You will collaborate with various teams to develop high-performing individuals, ensuring alignment with Moss's strategic vision and values. This role is pivotal in enhancing our brand and product knowledge, making a significant impact on our team's success.


Key Responsibilities:

  • Champion outstanding in-store experiences, prioritising colleague needs, and facilitating their continuous development, both in-store and at the head office.
  • Exhibit extensive product knowledge across all services (Hire, Tailor Me, Retail) and provide targeted development, understanding individual colleague requirements.
  • Proactively support colleagues on the shop floor, guiding selling opportunities, and enhancing training experiences to elevate their skills.
  • Ensure effective communication with Area Managers and People Partners post-visits, sharing crucial feedback and observations.
  • Maintain a strong presence, leading by example, and promoting company standards, acting as a mentor and positive role model.
  • Collaborate with the L&D Manager on new initiatives, embedding and evaluating them, and actively participating in the training and development of all colleagues.
  • Foster a commercially focused approach, supporting colleagues in achieving sales and service targets and identifying opportunities for store performance enhancement.
  • Prepare structured, focused store visits, collaborating with management to optimise support and impact.
  • Lead the delivery of engaging and memorable training on the Moss brand, ensuring compliance with safety and security protocols.
  • Utilise a variety of methods to create impactful learning experiences, supporting the development of learners and producing high-quality learning materials.
  • Regularly collaborate with the L&D Manager to identify and prioritise areas of focus, ensuring alignment with business goals.


What You'll Need to Succeed:


Technical:

  • Proficient in Microsoft Office Suite, particularly in Excel and PowerPoint.
  • Experience with designing and delivering engaging learning and development programs.
  • Experience in conducting training needs analysis and developing tailored training solutions.
  • Knowledge of various training methodologies and tools, including digital and interactive platforms.
  • Understanding of retail operations and sales strategies, to provide relevant and impactful training.


About You:

  • Organisational skills and attention to detail, with adaptability and resilience in changing environments.
  • Possess excellent verbal and written communication abilities, with an approachable style.
  • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.


Rewards & Benefits:

  • Employee Discount: 70% discount across all our stores.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership with PureGym: Promoting physical health and fitness.
  • Life Insurance: Providing peace of mind for colleagues.
  • Ongoing Development: Tailored to suit your career ambitions from day one.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.



Additional information: Our Hybrid Work Policy requires a minimum of 3 days for store visits/traveling and 2 days working from home. Your role will cover London and South region.


If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn What You'll Need to Succeed:

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