Head of Hospitality

4 weeks ago

Edinburgh, United Kingdom CH&CO Full time

No agencies


Introduction

We seek a talented and experienced individual as Head of Hospitality and Events at our client’s prestigious city centre office location.

As a Head of Hospitality and Events, your role will be pivotal in overseeing all aspects of our hospitality services, including client relations, coordinating with front desk operations and contributing positively to the overall client and visitor experience. You will lead an experienced team of hospitality staff, providing guidance, training and support to ensure exceptional service delivery. As this is a team-oriented, client-focused role in the service industry, we’re looking for candidates with strong leadership abilities, excellent communication skills and a passion for providing outstanding customer service as well as an ability to be open minded, flexible and able to manage and engineer change.

Our client is currently building a brand new state of the art office development in the Centre/West of Edinburgh and your role will be at the forefront of creating and developing a fresh and vibrant Hospitality Service as well as managing the smooth transition of the services into the new premises. Working closely with the client and other key stakeholders, this represents a magnificent opportunity to be at the centre of a world class catering and hospitality facility.

If you are a detail-oriented professional with a knack for creating a welcoming and hospitable environment, we invite you to apply. We provide competitive compensation packages, comprehensive health & travel benefits and a positive work culture with opportunities for growth and development.

Objectives of this role

  • Overseeing day-to-day operations of our hospitality establishment and ensuring the highest level of client satisfaction and service standards.
  • Managing and supervising front of house and kitchen staff, including recruitment, training and performance evaluation.
  • Coordinating with various departments, such as the front desk, facilities and food and beverage, to ensure seamless operations.
  • Developing and implementing policies, procedures and standards to enhance client satisfaction, streamline operations and maintain compliance with industry regulations.
  • Monitoring financial performance, managing budgets and identifying strategies to manage the clients costs.
  • Maintaining relationships with vendors, suppliers and partners to ensure quality products and services.
  • Handling guest feedback and resolving complaints or issues promptly and satisfactorily.

Your tasks

  • Supervise and manage all aspects of the hospitality department, including a prestigious client suite, a range of meeting rooms and spaces, numerous hospitality points across the building, after hours events and larger scale conferences and events.
  • Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.
  • Oversee client relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
  • Collaborate with other departments, such as food and beverage, front desk and facilities, to ensure seamless coordination and delivery of services to guests.
  • Coordinate schedules of staff and service delivery based on reservations managed by the clients front desk team.
  • Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
  • Conduct regular inspections to ensure cleanliness, functionality and maintenance of guest rooms and common areas.
  • Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
  • Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.

Required skills and qualifications


  • 5+ years of experience in hospitality management, particularly in a blue chip or large corporate environment. Applicants from individuals with experience in 4* and 5* resorts or similar establishments will also be considered.
  • Knowledge of hospitality industry trends, best practices and regulations.
  • Proficiency in hospitality management systems, reservation software, Microsoft Office suite and other relevant applications.
  • A client-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable guest experiences.
  • Strong leadership and organisational skills to manage a diverse team and ensure smooth operations.
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff and vendors.
  • Ability to multitask, prioritise and work under pressure in a fast-paced environment.
  • Fluency in English

Preferred skills and qualifications

  • Bachelor’s degree in hospitality management, hotel administration or a related field.
  • Relevant professional certifications in hospitality management or related areas.
  • Personal License Holder
  • Experience in managing exceptional Kitchen and Front of House Teams
  • Familiarity with revenue management strategies, financial analysis and cost control.
  • Strong problem-solving abilities and decision-making skills.
  • Understanding of sustainability practices in the hospitality industry

Location: Edinburgh City Centre 

Rate of pay: Competitive

Working pattern: 40 hours per week, Monday - Friday, Ocassional midweek evening overtime

Key responsibilities

  • Lead and Develop and industry leading Hospitality Service
  • Accountability for all financial aspects of the Hospitality and Events Service 
  • Manage key stakeholder relationships 
  • Create and deliver a world class food and beverage service

What's in it for you?

  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Private medical eligibility
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Volunteering days
  • Professional subscriptions
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers

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