Information Technology Support Engineer

3 weeks ago

Rugby, United Kingdom Undisclosed Full time

IT Infrastructure Engineer

6 months Contract

Location: Rugby (Fully onsite)

Rate/ Salary: £ 35.00 PAYE

Needs SC Clearance or SC Clearable


The UK Naval Operation IT Support person will be responsible for the day to day running on the Naval Office.You will need to have a mindset for Security and making sure that all aspects of your work is within the operating model of the UK Ministry of Defence.


The main duties of the IT support role will be:

• Respond to support requests from the team and provide a fix or advice.

• Support the Cyber Infrastructure Lead in providing new or enhanced capabilities

• Supporting the VMWare Environment

• Supporting of Cisco switches

• Supporting of Dell Servers

• Backup and recovery – Monitor existing solution and make improvements. Plan for 6 monthly restore tests.

• Responsible for upgrading firmware and software where required.

• Support a M365 E5 environment


The successful person in this role will need to demonstrate the following:

• A solid technical understanding of supporting the Naval Infrastructure

• A willingness to learn often complex technologies which support Naval.

• Be willing to work under own initiative and make decisions based on the best practices.

• Become responsible for the Naval UK infra and work with the major stakeholders to improve where required.

• Achieve CE+ for the Naval area and work with MOD / BAE to keep approved status.


Who You Are:

• ITIL management process knowledge, experience and / or certification

• Lean/Fast works/Agile Experience

• Demonstrated experience with Lean initiatives


Business Acumen:

• Significant experience as a change agent with demonstrated ability to drive results

• Experience working in a global organization

• Experience in multi domain project teams


Leadership Skills:

• Lead initiatives of moderate scope and impact

• Excellent interpersonal, written / verbal communication, with the ability to quickly build credibility, influence and make recommendations to all levels

• Ability to work in a dynamic, fast paced environment

• Ability to work with limited direction


RESPONSIBILITIES:

Your Role:

• Work with the Cyber Infrastructure Team to provide secure and robust solutions based on business and security requirements.

• Take a lead in the support of the Naval Infrastructure in the UK, working closely with BAE and the MOD to provide the required security assurance.

• Support the Naval Operations business with break fix.

• Where required work with saucing to provide any software into the area that is approved

• Manage and mature the M365 E5 solution deployed in Naval.

• Monitor and provide enhancement opportunities to the Cyber Infrastructure Lead with clear returns and any costings involved.

• Be proactive and set clear objectives that are measurable. E.g. KPIs


Basic Qualifications:

• Strong background in IT demonstrating a proven track record of delivering complex solutions.

• Either have or be able to obtain SC clearance.

• Demonstrate the ability to handle multiple projects at the same time and prioritising accordingly.

• Be willing to learn new technologies.

• Knowledge of VMware, Dell Server and Storage Technology, Checkpoint Firewalls, VPN and other security appliances.

• Be willing to think outside of the box and provide solutions to problems that may arise.

• Proven track record of supporting environments that use M365 E5.

• SC Clearance/ Eligibility is essential for this position


Desired Qualifications:

• Microsoft Certificates in M365 technologies

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