Policy Manager

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Venesky Brown Full time

Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit x2 Policy Managers for initial 3-month contracts with the potential to extend at a rate of £20.22/hour PAYE. These roles will be hybrid, working at home and in the office.

Responsibilities:

  • The successful candidate will be responsible for handling complex complaints, ensuring compliance with regulatory requirements, and providing high-quality customer service.
  • This role requires strong investigative skills, excellent communication abilities, and the capacity to work flexibly in a fast-paced environment.
  • Handle inquiries and provide information to stakeholders in a professional manner on the Act – ensuring all calls are recorded in the client management system.
  • Communicate with clients to gather and verify relevant information, ensuring all data is accurately filed and website updates are made promptly.
  • Conduct legal research – mostly in preparation with the Act and prepare comprehensive case summaries for the Head of Office.
  • For consistency, prepare desk aids to help with call handling and develop action plans to reduce complaints and improve service delivery.
  • Manage all case files and ensure organised file maintenance.
  • As and when required, assist in the preparation and coordination of meetings, including note-taking and distributing meeting material.
  • Work flexibly across the office, providing necessary support to the Head of Office as needed.

Essential Skills:

  • Proven experience in working environments, using a case management system
  • Ability to communicate legal intentions clearly and effectively through both written and oral communications to a range of internal and external stakeholders
  • Strong investigative skills and attention to detail for case preparation.
  • Confident call-handling experience gained in a regulatory environment.
  • Strong capability to work flexibly, prioritise tasks, balance competing demands, and manage workload pressures to meet deadlines.

Desirable Skills:

  • Worked within the public sector
  • Experience and/or knowledge of case management.

If you would like to hear more about this opportunity, please get in touch.



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