Medicines Management Technician

2 months ago

London Area, United Kingdom Cantourage UK Full time

Who We Are 🌱

Cantourage UK, the UK branch of Cantourage Group SE, is reshaping the future of medical cannabis from our hub in the heart of London 🇬🇧 Our UK operations lead in cutting-edge import and wholesale services, complemented by our CQC-regulated Can Clinic. Specializing in consultations and prescriptions for Cannabis-Based Products for Medicinal Use (CBPMs), we’re on a mission to support individuals managing chronic pain, depression, anxiety, PTSD, and more.


Why Join Cantourage Clinic? 🌟

As a pioneering medical cannabis clinic, Cantourage Clinic delivers high-quality, patient-focused treatments. Here, you’ll work in a vibrant, innovative environment that values collaboration, positivity, and creativity 🎨✨ Our experienced leadership team is committed to your growth in a culture of continuous learning, development, and support.


Who you are

We are seeking a dynamic and organised Pharmacy Technician to join our team. The ideal candidate will play a crucial role in the smooth operation of the clinic, ensuring a high standard of patient care, managing queries, and supporting the clinical and administrative teams. If you are passionate about private practice and want to join an innovative healthcare sector and meet the required criteria, seize the chance with this exciting opportunity 🎉🌿


What you'll do💼

  • Taking responsibility for contributing to all aspects of the day-to-day management of the working environment including communication, data accuracy and helping to achieve a supportive, positive culture across the practice team.
  • Own the full onboarding and registration process. Support admin staff with management of new patient registrations
  • Liaise with GP practices to gather patient medical information for triage 
  • Conduct medicines reconciliation consultations for new patient registrations
  • Conduct triage to determine eligibility for CBPM treatment in line with practice protocols
  • Monitor and support our vulnerable patients in line with practice protocols
  • Monitor and support our repeat prescription processes in line with practice protocols 
  • Responding to patients’ queries; referring problems or queries to the pharmacist or Clinical Lead
  • Maintain patient records, ensuring confidentiality and accuracy in line with GDPR regulations
  • Support in the delivery of clinic services including processing discharge/clinic letters 
  • Support the Clinical Lead and Practice Manager deliver on governance & regulated activity 
  • Collaboration with other healthcare professionals and the wider MDT to ensure high standards of patient care
  • Participate in complaint handling, investigations, and responding to feedback as required
  • Participate in audits, research, and quality improvement initiatives 
  • Participating in ongoing training and development activities to keep up to date with the latest developments in medical cannabis treatments
  • Support meeting service level & individual level KPIs & SLAs.


What You’ll Bring 🧠✨

  • Applicants must have a pharmacy technician qualification (NVQ level 3 equivalent) along with primary care experience and registered with the General Pharmaceutical Council (GPhC)
  • Uphold the core values and high standards of care at Cantourage Clinic
  • Commitment to evidence-based practice and patient-centred approach to care
  • High level of integrity and ethical standards
  • Flexible and adaptable working styles in a dynamic healthcare environment
  • Advocates for a culture of feedback and continuous improvement
  • Maintain own GPhC registration and revalidation requirements 
  • Excellent communication and interpersonal skills
  • Ability to work independently as well as part of a multidisciplinary team
  • Strong attention to detail, working accurately with high volumes of information & at speed
  • Confident working directly with patients, their supporters & regulators 
  • Loves technology, IT literate & able to use multiple systems
  • Ability to problem solve unique scenarios presented by patients
  • A proactive and flexible attitude with a willingness to take on a variety of tasks.
  • Enthusiasm for working in the evolving field of medicinal cannabis.


Bonus Points ✨

  • Knowledge or experience in medicinal cannabis
  • Experience with working in a digital healthcare environment


What We Offer

  • Full CBPM training provided
  • Complete clinical indemnity coverage
  • Hybrid working model
  • 27 days annual leave + your birthday off 🎈
  • Great office with all the amenities
  • Leadership, mentorship, and development opportunities


Contract opportunities may also be available. Please enquire on application.

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