Information Technology Support Analyst
1 week ago
LGH
The Opportunity
We are not looking for an ordinary IT Support Analyst, you will be a great IT individual, who knows your LAN, WAN & VPN, with loads of experience troubleshooting Software & Hardware issues.
This role will offer you a variety of responsibilities including being responsible for offering 2nd line support for all IT System issues within the group and Central Office. Manage a large estate of devices using tools such as Microsoft Endpoint Manager/Intune/AD/ConnectWise.
Providing systems admin for a variety of systems including Opera PMS, POS systems Zonal/Micros, PXP payment gateway, various door lock systems, and Microsoft 365 platforms including Office.
Benefits
- Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
- Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Experience with Hospitality IT systems (PMS, POS, interface systems) - Desirable
- Demonstrable experience working in an IT support role within an enterprise environment.
- Experience of working across Windows environments (Windows 10/11/Server).
- Hands-on Software & Hardware troubleshooting experience.
- Strong communication skills, ability to communicate effectively across a range of stakeholders within a hybrid business of head office management and hotel environment.
- Experience supporting Azure Active Directory, DHCP, DNS and other basic network services.
- Experience with Azure Cloud and Intune – Desirable
- Experience with Powershell/automation scripting – Desirable
- Experience of working with management of Microsoft 365 Suite, Sharepoint/OneDrive, Teams.
- Basic understanding of LAN/WAN technologies, firewall/switches, VPN technologies.
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