Information Technology Support Analyst

1 week ago


West Drayton, United Kingdom LGH Hotels Management Ltd Full time

LGH

The Opportunity

We are not looking for an ordinary IT Support Analyst, you will be a great IT individual, who knows your LAN, WAN & VPN, with loads of experience troubleshooting Software & Hardware issues.


This role will offer you a variety of responsibilities including being responsible for offering 2nd line support for all IT System issues within the group and Central Office. Manage a large estate of devices using tools such as Microsoft Endpoint Manager/Intune/AD/ConnectWise.


Providing systems admin for a variety of systems including Opera PMS, POS systems Zonal/Micros, PXP payment gateway, various door lock systems, and Microsoft 365 platforms including Office.


Benefits

  • Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
  • Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking


Ideal Candidate

  • Experience with Hospitality IT systems (PMS, POS, interface systems) - Desirable
  • Demonstrable experience working in an IT support role within an enterprise environment.
  • Experience of working across Windows environments (Windows 10/11/Server).
  • Hands-on Software & Hardware troubleshooting experience.
  • Strong communication skills, ability to communicate effectively across a range of stakeholders within a hybrid business of head office management and hotel environment.
  • Experience supporting Azure Active Directory, DHCP, DNS and other basic network services.
  • Experience with Azure Cloud and Intune – Desirable
  • Experience with Powershell/automation scripting – Desirable
  • Experience of working with management of Microsoft 365 Suite, Sharepoint/OneDrive, Teams.
  • Basic understanding of LAN/WAN technologies, firewall/switches, VPN technologies.


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