Customer Service Coordinator

1 month ago

Telford, United Kingdom ALOIS Solutions Full time

Job Title: Customer Service Coordinator

Location: Telford TF7 4QL, UK (On-site)

Employment Type: Contract (12+ months with a possibility of extension)

Roles & Responsibilities:

• Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.

• Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations.

• Answer daily queries of customers, relaying information in documented form.

• Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by:

• Triggering release of Service Orders to our suppliers for Outsource work

• Partner with logistics to physically verify the units are progressing per the process

• Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment

• As required handle requests to verify status for receipt or other processing steps for outsourced work

• Update internal system notes for individual jobs.

• To follow quality procedures to log certificates onto the internal system for auditing purpose.

• Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.

• Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.

• General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.

• Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.

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