Receptionist

4 weeks ago

Barnet, United Kingdom East Barnet Health Centre Full time

Job summary

We are offering an exciting opportunity for 1 full-time receptionist, to join a large well-organized GP practice. The team is made up of 3 Partners 4 salaried doctors 2 nurse and a very large friendly team.

However, you will need to be flexible as the position(s) will also include some early morning (8am) and / or late evenings(

Your hours once agreed, would become your regular working week and form part of your contract of employment. It is important to understand we need applicants who would be prepared to cover holiday and sickness of colleagues as and when required and appropriate, to maintain the standard of services we offer to our 11,500 patients.

Your rate of pay will be starting at the minimum wage rate depending on your age.

Must be a good team player with excellent computer skills, self-motivated and have a polite manner and flexible approach along with as already mentioned, a willingness to cover colleagues holiday or sickness as required.

Previous experience of working in a GP practice or having excellent customer service skills are essential on this occasion.

Main duties of the job

The role role is receptionist/administration

Welcoming patients and visitors, answering the telephone and answering any inquiries. Scheduling appointments and keep those appointments on time. Assisting patients with completing necessary forms and documentation. Keeping a clean and calm reception area. Dealing with prescription requests and queries relating to them Scanning, filing, and mailing documentation from email or through the clinical system(EMIS WEB) or Docman. Comforting distressed patients this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency. Maintaining information confidentiality at all times. Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion. Any other roles and duties that is part of your Job description.

About us

Three Partner GP Practice based in East Barnet, Hertfordshire.

We are situated in a purpose built health centre close to local amenties.

Large friendly team who work efficiently in a very busy environment.

Proof of covid vaccinated is preferred but not essential and will be asked for at the interview.

Job description

Job responsibilities

Job Summary

Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.

Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone.

Job Responsibilities

Administration

To have a thorough knowledge of all Practice procedures To work in accordance of written protocols Request and return patients paper notes as necessary Using Computer Software (Docman) to file correspondence in medical records Photocopy as requested Additional clerical work to fit in with reception hours

Reception

Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient when necessary and checking names and address with collector before handing over. Be able to cover all reception positions as necessary

Appointments

Process computer appointments requests for today/ future appointments from patients by telephone and in person. Deal with visit requests and document in visit request record book Take messages correctly and informing Drs of these, conferring with other members of the team ensuring hand over is effective.

Computer

Registrations of new patients-computer data entry and medical records Process patients change of address (designated person) – computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines (designated person)

Telephone

Have working knowledge of telephone during and after hours. Processing the calls and taking the messages.

Other Tasks

Clear rooms after surgeries Ensure building security – have thorough knowledge of doors/windows/alarm Refreshments for doctors and staff in a rota system. Any other tasks allocated by managers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintainingtheir own and others’ health, safety and security as defined in the practiceHealth & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity andrights of patients, carers and colleagues to include:

Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non –judgemental and respects their circumstances, feelings, priorities and rights.

Personal/professional Development

The post-holder will participate in any training programmeimplemented by the practice as part of this employment, such training toinclude:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within thepractice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effectivecommunication within the team will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people’s needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Appropriate Office Dress Code

The Job Description is intended to outline the main dutiesand responsibilities of the employee. It is not intended to be fixed for anindefinite period. It is likely that changes will be required from time totime.

Person Specification

Experience

Essential

N/A

Desirable

Previous experience in a GP practice is desirable but not essential. Full training is given

Qualifications

Essential

N/A

Desirable

N/A

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