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Assistant Service Engineer Level 2- 2 Year Fixed Term Contract

2 months ago


Ramsgate, United Kingdom Southeastern Full time

Job Introduction

As a working Assistant Service Engineer Level 2, you will be responsible for undertaking the interior maintenance, overseeing and coordinating operations to ensure the highest standards of safety and customer satisfaction.

Take a look at the video below to see what we achieved in :

Role Responsibility

Key Responsibilities:

In this leadership role, your responsibilities will include undertaking interior maintenance and repair, supervising and leading a team of Interior Standards Operatives, ensuring adherence to established protocols and standards. Providing guidance, training, and support to operatives is essential to enhance their skills and efficiency. Conduct regular inspections to ensure all trains meet prescribed standards for safety and interior quality. Address any issues promptly and implement corrective actions. Effectively coordinate and allocate resources, including manpower, materials, cleaning supplies and equipment. Manage inventory levels to ensure an adequate supply of materials and tools. Communicate effectively with Train Presentation Operatives, Depot Operations staff and other relevant departments. Prepare comprehensive reports on the status of train interior activities, highlighting achievements and areas for improvement. Facilitate training sessions for operatives to ensure they stay updated on safety protocols, industry standards, and changes to activities. Identify opportunities for continuous improvement and implement relevant training programs. Address operational challenges promptly and effectively, implementing solutions to maintain efficient train interior services. Collaborate with other departments to resolve cross-functional issues affecting train interiors. Monitor SQR feedback related to train interiors and implement improvements based on customer expectations. Ensure compliance with all safety regulations, industry standards, and company policies. Implement and enforce safety protocols for the interior standards team to maintain a safe working environment. As directed by the Depot Delivery Coordinator

The Ideal Candidate

To be considered for the role we recommend that you demonstrate the below in your application;

Previous experience in a supervisory role.   Basic Mechanical Skills  Strong leadership and communication skills.  Excellent organisational and problem-solving abilities.  Knowledge of safety regulations.  Ability to motivate and manage a diverse team Clean driving license

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a  generous salary , we offer an  comprehensive benefits package  which includes;

A Contributory Final Salary Pension Scheme  Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel) After a qualifying period, reduced rate travel on other train operators, including European services Up to 32 days annual leave entitlement (including bank holidays) Access to an array of discounts for retail and leisure products through our benefits scheme. Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.