Customer Service Advisor
Found in: Talent UK C2 - 2 weeks ago
Have you gotexcellent communication skills or experience in customer service focused rolewithin contact centre, retail or hospitality and looking expand your skills? Ifso, read on...
SSCL is looking to recruitseveral Customer Service Advisors to join our team supporting some of SSCL'slargest government clients. You will assist with inbound HR queries over phoneand webchat, being the first point of contact for customers to resolve thesequeries quickly and effectively.
The ability tocommunicate effectively, with strong written and verbal communication iscrucial for this role. We aren’t necessarily looking for a long list ofexperience but someone who understands what good customer service looks like
This role is a permrole, working Monday to Friday (no weekends) full time with hours between 8amto 6pm.
What you will bedoing:
Answer incoming calls within the time specified by the agreed service levels. Processing the relevant information and call details to ensure right communication and log these details onto SSCLs internal system Supervise the status of open calls and to progress these calls to ensure that the contracted service levels are met. Bring up issues to the Team Leaders as appropriate May provide agreed technical support outside normal working hours (call duty), as required.What you’ll bring:
Proven customer service experience Excellent verbal and written communication skills Articulate & able to develop good working relationships with colleagues & clients Able to use initiative & exercise sound judgement. Good Microsoft IT and computer skillsIt would be great ifyou did have:
Previous experience working in a Contact Centre environmentIf you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you
EmploymentType: Full time Permanent
Location: Newport but flexible hybrid working of 2 days in theoffice and the rest working from home
Security Clearance Level: SC
Internal Recruiter: Joanne
Salary: £22,145 per annum inclusive of 3% flex fund, Dependingupon experience and development needs
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.
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