Parameta Solutions

Role Overview

The Client Success Team is a post-sale function focused on delivering value to our clients, building strategic relationships, ensuring high satisfaction levels and high retention rates.

The Client Success Associate (CSA) EMEA is reporting to the Head of Client Success and will be assisting the Client Success Managers on all aspects of the end to end management of client activities, from the initial engagement and scope, to the final provisioning of services and day to day management. Understanding our clients’ goals and challenges, ensuring high satisfaction levels and collaborating internally to deliver an excellent client experience is key to the role.

The CSA will be working closely with sales, data engineers, product, operations, marketing and at times, 3rd party vendors to cement client relationships and accelerate revenue growth.

Role Responsibilities

Supporting the assigned portfolio of clients as a strategic business partner, helping increase the engagement and retention of our client base; to demonstrate ROI and ensure outstanding levels of client satisfaction.

Engaging with our clients to understand their business and goals, supporting Parameta Solutions clients strategy and delivering on agreed success outcomes.

Utilising Salesforce dashboards and reporting to monitor relevant client data, spot trends and initiate action to further improve our client engagement.

Working internally on reviewing and optimising critical processes and documenting these.

Collaborating cross-functionally to resolve client issues in a timely manner.

Referral and advocacy – curating client satisfaction feedback and referrals.

Upselling – Spotting opportunities for up and cross selling as well as for new propositions that can be packaged and sold.

Working with the Data Engineering, Product and Support teams to deliver and act on valuable insights and feedback from our end-users.

Regular travel within EMEA as required.

To fulfil any additional / ad hoc duties as required to meet the needs of the business.

Experience / Competences

Essential

Fluency in English, both verbal and written.

Ability to deal with ambiguity and high levels of change.

Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs.

Confident in liaising with colleagues across departments and offices.

Thrives in a fast-paced environment.

Ability to create and enhance relevant documentation.

Skilled in use of Salesforce.com and Microsoft applications (Word, Excel, PowerPoint).

Self-starter with ability to problem solve, adapt, and grow.

Desired

Additional languages skills (both verbal and written) would very adventageous.

Experience of working with Market Data and Analytics extremely beneficial.

Desire to build credibility and rapport with multiple levels of a client's organisation.

Enthusiasm to learn and absorb financial and technical information relating to our solution set.

Interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs.