Health and Social Care Screening Officer

Found in: Talent UK C2 - 2 weeks ago

Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

Job summary

A permanent full time opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services. This opportunity has arisen at an exciting time of development for the team and offers an ideal opportunity to contribute towards and be a part of its evolution.

Main duties of the job

We are the first point of contact for adult health and social care referrals .

The role of the screening officer includes

Screening and processing referrals (including adult social care, occupational therapy, intermediate care and district nursing) received via e-mail, electronic portal or the telephone

Dealing with telephone queries/enquiries including signposting and providing information as required

Booking clinic appointments/arranging home visits for district nursing services

Providing ad hoc administrative support as required

The successful applicant will have excellent customer care and communication skills with a clear understanding of customers and their will have a keen eye for attention to detail and the experience and ability to use various computerised packages including Microsoft Office will need to input accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when must have a flexible approach to work and positively embrace change.

About us

Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place with an outstanding reputation. Salford is the place which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Twice rated Outstanding by the CQC, Salford Royal NHS Foundation Trust is responsible for delivering a range of community and primary care services and specialist services to Greater Manchester and beyond.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:

In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership.

Person Specification

Qualification

Essential

5 x GCSE's (to include English and Maths) or equivalent qualifications

Desirable

NVQ 2/3 in Customer Care or equivalent experience

Skills and knowledge

Essential

Knowledge of a range of computer software systems, including microsft office applications A good understanding of Data Protection and the importance of confidentiality Abilty to accurately update systems and input data Ability to work under pressure and to deadlines, prioritising workload where appropriate To have a positive attitude to change and to contribute to on-going improvement by responding pro-actively To work closely and flexibly with colleagues, including third party and partner organisations, supporting each other, and integrated working Excellent communication skills

Desirable

A awareness of health and social care issues

Experience

Essential

Experience of a range of computer sotware systems incluing microsoft office applications Experience of working in a busy high pressured office environment

Desirable

Experience of customer service over the telephone

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