On Call Crisis Worker

4 weeks ago


Liverpool, United Kingdom Manchester University NHS Foundation Trust Full time

Job summary

We are looking to appoint a number of enthusiastic individuals to join our established team of on-call crisis workers at SAFE Place, our Merseyside Sexual Assault Referral Centre site in Liverpool.

The post holder will provide crisis management for patients that attend the Centre for a forensic medical examination outside of normal office hour

Main duties of the job

This is a zero hours contract offering on-call services 24 hours a day across a variety of shifts. £ per on call shift and £ per hour call outand telephone calls.

The out of hours crisis workers will work on a rota basis between the hours of:7pm and 8am Monday-Friday on call from home. 8am-4pm, 4pm - Midnight on Saturday, Sunday, and Public Holidays on call from home. You may additionally be asked to cover some Annual leave for daytime crisis workers. The post holder would be expected to work a minimum of 4 on call shifts per month

The post holder will provide telephone support and information and crisis management to clients attending for a forensic medical examination.

The successful applicants will receive full training to enable them to provide crisis support to adults and young people attending for forensic examination/medical assessment and out of hours telephone support and information.

You will have some previous experience of working with people in a supportive role. You will have some understanding of safeguarding and possess a calming influence in stressful crisis situations. You must be highly organised, self motivated and able to work effectively on your own initiative as well as part of a multidisciplinary team. You must be able to attend the SAFE Place Merseyside within 30-60 minutes of a call out, be able to drive and have a clean driving license.

About us

MFT is one of the largest NHS Trust In England with a turnover of £ & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at .

Were looking forward to hearing from you

Person Specification

Qualifications

Essential

Good general education.

Desirable

NVQ Level 3, Counselling Qualification, Safeguarding training

Knowledge and Experience

Essential

Understand the impact rape and sexual assault can have on victims. Previous recent experience of directly working with people in a supportive/advocacy role. Understand the nature of SARC and issues in relation to victims of rape or sexual assault. Possess an understanding of confidentiality and safeguarding.

Desirable

Previous experience of telephone support work such as Samaritans. Previous experience of working in a healthcare setting. Previous experience of working with people in traumatic or crisis situations.

Skills

Essential

Have good listening, interpersonal, written, and verbal communication skills. Be able to work out of hours, evenings, weekends, Public holidays. Ability to work a part of a multidisciplinary team Ability to utilise supervision effectively Have a flexible approach based around victim's needs & the SARC.

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