Data and Insights Analyst

3 months ago

Leeds, United Kingdom Virgin Media O2 Full time

We are recruiting for a Data & Insights Analyst to join our Service Performance team, this a key role to drive better and faster decisions, actionable opportunities utilising the wealth of our data, and enabling the delivery of excellent service to our customers.

This role will have responsibility within CTO for the delivery of our performance KPIs as well as enabling our direct and wider teams to have access to self-service performance dashboards.

We have ownership for identifying performance trends and working closely with teams across Technology Service & Operations and Continual Improvement to support driving improvement initiatives with a ‘Customer Centric’ approach. Working collaboratively with our internal customers building strong partnerships based on shared values and trust, collaboratively sharing knowledge.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an  equal opportunities employer  and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves Experienced in working with Reporting Visualisation tools (MicroStrategy) or similar reporting tools Working knowledge of MS software, particularly Excel and SharePoint Strong analytical skills (including working with BI Toolsets) Excellent communication skills, ability to talk to people at all levels of the business and make the complex, simple The other stuff we are looking for Working knowledge of ITSM tool sets would be an advantage such as Helix, Remedy or ServiceNow Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

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