Service Delivery Manager

1 week ago


Dalkeith, United Kingdom The NWH group Full time

Job Specification: Service Delivery Manager 

Location: Edinburgh 
Salary: Competitive, based on experience 
Reports to: General Manager 

About the Role 

Are you ready to lead from the front and drive operational excellence? At NWH Group, we’re seeking a Service Delivery Manager for our Edinburgh operations to ensure optimal service delivery across trade waste, skip, and hook fleets. With a strong focus on customer satisfaction and efficiency, you’ll play a pivotal role in ensuring our transport and operational teams deliver results aligned with our core values: Safety First, NWH Family, Aim Higher, Beyond Compliance, and Think National, Act Local. 

Key Responsibilities 

Lead the transport and order processing teams to optimise vehicle activity and achieve high customer satisfaction. 

Ensure compliance with all road transport and health & safety legislation. 

Oversee vehicle maintenance in collaboration with the Maintenance team. 

Recruit, assess, and develop drivers, ensuring training plans and appraisals are in place. 

Manage tachograph systems and adhere to driver hours regulations. 

Monitor and report on departmental performance, ensuring KPIs are met. 

Take full accountability for H&S compliance and profitability across designated sectors and sites. 

Implement company policies, drive cultural alignment, and lead by example. 

What We’re Looking For 

We’re seeking a proactive leader who can inspire teams while maintaining high standards of compliance, customer service, and operational efficiency. 

Essential Skills and Qualifications: 

Transport Manager CPC (or currently studying) 

Knowledge of road transport legislation and geographical expertise 

Excellent communication and team leadership skills 

Positive attitude with a professional approach 

Basic knowledge of vehicle maintenance 

Desirable Qualifications: 

SAFED training 

IOSH Health & Safety certification 

First Aid training 

What We Offer 

Competitive salary and benefits package 

28 days of paid holidays 

Pension contributions and Death in Service scheme 

Mental health and first aid support 

Dedicated employee engagement and wellbeing initiatives 

Free on-site parking 

Opportunities for career growth within a family-run business 

About Us 

The NWH Group is a family-owned business with a vision to eliminate waste by transforming it into valuable products. Operating across Scotland and the North of England, we provide waste collection and recycling services to multiple industries. 

As a Certified Equal Opportunities Employer, we’re committed to fostering an inclusive workplace where everyone can thrive. 



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