Analyst

Found in: Talent UK C2 - 2 weeks ago

Telford, United Kingdom Phoenix Group Holdings Full time

Job Type:  Fixed Term Contract 9 months 

Location: This role could be based in either our Telford office with time spent working in the office and at home.

Flexible working:  All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. 

Closing Date: 1/05/2024

Salary and benefits: £26,400 plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

ReAssure, part of Phoenix Group is recruiting a Customer Services Business Intelligence Analyst to join our team within the Customer Servicesfunction. The position is limited to Telford and to candidates that are due to TUPE to Diligenta on 1st July 2024.

Who are we?

We want to be the best place that any of our 7,400 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 business that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The Role

This vacancy represents an opportunity to join an ambitious organisation, within an ever-changing environment where you will discover the potential to perform and grow.

You will be responsible for the running and production of Customer Services Management Information, enabling the Operational Managers to monitor and track that strong customer outcomes are being delivered, and take any management action steps to rectify if this MI is not in line with tolerance/ agreed SLA’s. 

What are we looking for?

We are seeking an analytical thinker with relevant reporting experience. Knowledge of Sequel is advantageous but not mandatory. The ideal candidate will possess excellent customer service, stakeholder management, and organisational skills, as well as great communication skills to escalate/communicate issues where necessary. In return for your skills we offer a competitive salary, a great benefit package, and the opportunity for growth and development within the team. If you fit these skills, we encourage you to apply and help contribute to our operational effectiveness. 

  We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. 

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. 

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