Customer Support Analyst

3 weeks ago

Telford, United Kingdom Nasstar Full time

WE’RE RECRUITING

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Customer Support Analyst

Location: Telford

Salary: Competitive base + benefits

Job Type: Permanent

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

Modernise to maximise

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with

www.nasstar.com

About the Role

We are looking for an enthusiastic and service obsessed Customer Support Analyst to join our Customer Success Team and help us provide an excellent level of customer service and technical support to our users.

You will receive all kinds of queries either online, by phone or through online chat ensuring you collate accurate and concise information so that resolver groups can quickly and efficiently progress and resolve the incidents.

You will take full ownership of the issue, ensuring the customer is updated on progress throughout the lifecycle of the issue, resolving incidents promptly with your own technical skillset where possible.

Responsibilities:

  • Customer Satisfaction: Manage cases from start to finish, providing excellent Customer Service via the telephone, email and the customer portal.
  • Effective communication: The ability to communicate well and effectively with customers with a helpful attitude toward issues.
  • Effective Ticket management: Excellent management of tickets, from accurate prioritising to clear and concise data collection and ensuring customers are receiving regular updates
  • Technical Support: Being capable of resolving incidents at first contact for users

What we are looking for:

Education & Qualifications:

  • Service-related certifications
  • Technical qualifications (Microsoft etc.)

Experience:

  • Able to work under pressure
  • Experience of managing your own workload
  • Experience in replying to and resolving customer issues
  • Working for a Managed Service Provider (MSP)
  • Previous IT experience
  • Experience with the use of an ITSM toolset (ideally ServiceNow)
  • Experience working within a Customer Facing Support Environment

Skills / Aptitude:

  • Broad range of technical knowledge
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Excellent Customer Service skills
  • A customer services background
  • Strong multitasking skills

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

  • 25 days’ holiday (excluding bank holidays)
  • Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
  • Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
  • 4x annual salary life assurance
  • Health cash plan
  • Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

Equal Opportunities:

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.

  • Customer Support Specialist

    5 days ago

    Telford, United Kingdom Nova Talent Ltd Full time

    Nova Talent are working with a UK Leading Agronomic Advice and Product Supplier, within the Agricultural Sector. Employing 400 people across the UK, this is a company that recognises its people as their most important asset and is committed to developing its employees and the business.Together we are seeking to recruit an Customer Support Specialist to join...

  • Customer Support Specialist

    2 weeks ago

    Telford, United Kingdom Nova Talent Ltd Full time

    Nova Talent are working with a UK Leading Agronomic Advice and Product Supplier, within the Agricultural Sector. Employing 400 people across the UK, this is a company that recognises its people as their most important asset and is committed to developing its employees and the business.Together we are seeking to recruit an Customer Support Specialist to join...

  • Customer Support Specialist

    2 weeks ago

    Telford, United Kingdom Nova Talent Ltd Full time

    Nova Talent are working with a UK Leading Agronomic Advice and Product Supplier, within the Agricultural Sector. Employing 400 people across the UK, this is a company that recognises its people as their most important asset and is committed to developing its employees and the business.Together we are seeking to recruit an Customer Support Specialist to join...

  • IT Business Analyst

    15 hours ago

    Telford, United Kingdom Muller Dairy Full time

    Company description: Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top...

  • Procurement Analyst

    7 days ago

    Telford, United Kingdom Rise Technical Recruitment Limited Full time

    Procurement Analyst Based in Shropshire: Commutable from: Telford, Shrewsbury, Stafford, Wem 3 Month Contract, potential for extension £28,000 - £30,000, Inside IR35 (Paid via umbrella PAYE) Do you have experience in procurement? Have you worked within a manufacturing environment? On offer is an immediately available contract role with an industry...

  • Customer Support Specialist

    2 weeks ago

    Telford, Shropshire, United Kingdom Nova Talent Ltd Full time

    Employing 400 people across the UK, this is a company that recognises its people as their most important asset and is committed to developing its employees and the business. Together we are seeking to recruit an Customer Support Specialist to join the wider Amenity Team, based at the Allscott office. Within this role, the successful candidate will provide...

  • Customer Support Specialist

    2 weeks ago

    Telford, Shropshire, United Kingdom Nova Talent Ltd Full time

    Nova Talent are working with a UK Leading Agronomic Advice and Product Supplier, within the Agricultural Sector. Employing 400 people across the UK, this is a company that recognises its people as their most important asset and is committed to developing its employees and the business. Together we are seeking to recruit an Customer Support Specialist to...

  • Finance Analyst

    3 weeks ago

    Telford, Shropshire, United Kingdom Prince4jobs Full time

    12-month FTC Working hours - 9:00am – 5:00pm Mon - Fri Competitive salary + fantastic benefits package Prince is working with a market leading business to recruit for a Commercial Finance Analyst on a 12-month fixed term contract. If you are looking to progress towards a Finance Business Partner in the future, then this could be the position for you....

  • Receptionist

    4 weeks ago

    Telford, United Kingdom Premier Work Support Full time

    Premier Work Support are currently recruiting for a temporary Receptionist** **based in the Telford reception. The Receptionist will be the first person visitors to site will see. It is imperative that the person reflects a professional, competent persona with a sunny 'can do' disposition. **Key Responsibilities**: **Safety, teamwork and proactivity is at...

  • Customer Technology Coordinator

    2 weeks ago

    Telford, United Kingdom Reconomy Full time

    Job Summary Working within the Recycle Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff...

  • Support Assistant

    4 weeks ago

    Telford, United Kingdom Sanctuary Supported Living Full time

    The role of Support Assistant will include: Providing a high quality, hands-on support service Encouraging customers to develop their daily living skills such as cooking, cleaning, shopping and being a part of their community Encouraging social inclusion and helping customers to build their confidence, resilience, and self-esteem Working with...

  • Service Sales Support

    6 days ago

    Telford, United Kingdom Accelleron Full time

    At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and...

  • Customer Service Coordinator

    2 weeks ago

    Telford, United Kingdom Pertemps Telford Full time

    Customer Service CoordinatorPertemps are currently recruiting for a Customer Service Coordinator on behalf of our client based in Hortonwood, Telford on a Temp-Permanent basis.The successful candidate’s main responsibility will be developing and building customer relationships and in turn, liaising with production to ensure that customer expectations are...

  • Operations Support

    4 weeks ago

    Telford, United Kingdom Pertemps Telford Full time

    Our established and forward-thinking manufacturing company based in Stafford Park is looking for a full-time CRM operations support to join their team.You will be championing the integration, from start to finish of a new CRM/FSM software package, whilst supporting the operations team as part of the companys growth. You will be accurately inputting the...

  • Customer Service Coordinator

    2 weeks ago

    Telford, United Kingdom Pertemps Bond Full time

    Customer Service CoordinatorPertemps are currently recruiting for a Customer Service Coordinator on behalf of our client based in Hortonwood, Telford on a Temp-Permanent basis.The successful candidate’s main responsibility will be developing and building customer relationships and in turn, liaising with production to ensure that customer expectations are...

  • Bank Support Assistant

    4 weeks ago

    Telford, United Kingdom Sanctuary Supported Living Full time

    The role of Bank Support Assistant will include: Providing a high quality, hands-on support service Encouraging customers to develop their daily living skills such as cooking, cleaning, shopping and being a part of their community Encouraging social inclusion and helping customers to build their confidence, resilience, and self-esteem Working with...

  • Customer Service Administrator

    7 days ago

    Telford, United Kingdom Proactive Personnel Ltd Full time

    Are you a confident, adaptable and motivated individual seeking a FULLY REMOTE role within a busy and varied position? Our client is seeking a hardworking, dedicated and experienced customer service executive to join their small and expanding team on temporary on-going basis paying £10.42 per hour with flexible working hours. **What’s in it for you?** -...

  • Customer Service Coordinator

    7 days ago

    Telford, United Kingdom Labfax Ltd Full time

    Main Tasks & Responsibilities. - Processing all sales orders & update customers on product availability. - Handle all customer queries regarding orders, proof of delivery, and delivery exceptions. - Liaise with production to ensure timely despatch of orders. - Provide support to the warehouse with domestic and international shipments. - Monitor production...

  • Customer Sales Assistant

    3 weeks ago

    Telford, United Kingdom Travis Perkins plc group Full time

    Joining our friendly and hard working family as a **Customer Sales Assistant**, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times. **What will I be doing?** No one day is the same as the...

  • Customer Service Apprentice

    6 days ago

    Telford, United Kingdom Nova Talent Ltd Full time

    Nova Talent are working with a UK Leading Agronomic Advice and Product Supplier, within the Agricultural Sector. Employing 400 people across the UK, this is a company that recognises its people as their most important asset and is committed to developing its employees and the business.Together we are seeking to recruit an Customer Support Apprentice to join...