Warden - HM Tower of London - Seasonal Roles

2 weeks ago

London, United Kingdom History Royal Palaces Full time

About the role

If you have recently applied for this role, there is no need to reapply as we will be considering all recent applications.

Who are we?
We are a team of people who love and look after six of the most wonderful palaces in the world.

We create space for spirits to stir and be stirred. We want everyone to feel welcome and accepted.

We tell stories about the monarchs you know, and the lives you don’t.

We let people explore and we set minds racing.

We are a charity, and your support gives the palaces a future, for everyone.

How will you play your part?

Our Wardens are key to the Tower's day to day operations - the front-line staff in both the Jewel House, and the White Tower.

As part of this team, you will provide a personal welcome to visitors, offering a seamless and distinctive experience throughout one of the world’s greatest heritage sites, revealing the lives of the people who lived here with a sense of showmanship and flair. The Jewel House and the White Tower are two of the premier attractions at HM Tower of London.

We currently have two Summer Seasonal contracts available, one part-time (approx. 33 hrs per week), and one full-time (41.7 hrs per week).

As a member of the Warding team, you will be responsible for ensuring that every customer receives an unforgettable 'Royal Welcome'. You will enjoy talking to our visitors and have the ability to explain the importance and significance of the White Tower and the Crown Jewels in the life of the Nation, by bringing to life the stories and facts behind the many priceless treasures contained within, at the same time ensuring that security focus is maintained.

What you will be doing Day to Day?

The Royal Standard
At HRP, we expect every member of staff to treat our visitors as honoured guests.

Joining our team, you will be interacting with thousands of visitors per day, all having different needs and requirements. We expect nothing less than excellence, striving to go that extra mile for all our guests.

Guardianship
The Tower staff have been custodians of some of the country’s greatest treasures for centuries - It is vital that you continue this great tradition by providing a significant security presence, to act as a deterrent for anything or anyone who wishes to cause harm or do wrong.

Showmanship
The Tower has existed since the Norman conquest - As a keeper of Tower history and knowledge, you would explain, teach, inform and entertain our visitors with stories of events that happened at the Tower - events that had huge implications on history, and helped shape the country we live in today.

Preservation
The Tower of London is a UNESCO world heritage site and a significant national landmark. With this comes the constant challenge of maintaining the natural aesthetic and the constant compliance with health and safety. You are our eyes and ears, you are responsible for identifying any defects or hazards on the Warding route, and reporting them to the necessary personnel.

About you

You should apply if you…

Experience
• Are confident with Public Speaking
• Are experienced in Crowd Management
• Are experienced in Conflict Management

Skills
• Enjoy interacting with people
• Have a keen interest in History 
• Are able to have both a customer and security focused approach, being able to understand when one is the priority over the other.

Behaviours
• Have a positive can-do attitude
• Are an active problem-solver
• Enjoy working in a fast paced and ever-changing environment
• Are a team player
• Are Flexible, adaptive to challenges, and able to troubleshoot

'Nice to have’s'
• Have experience working in a Museum/Tourist Attraction/Crowded customer-focused environment
• Are physically active and comfortable on your feet for long periods
• Can speak multiple languages.
• Are actively looking at their continuous personal development and take active charge of your career progression.
• Are innovative, sharing ideas that are “outside the box”
• Have a keen eye for detail
• Demand excellence of yourself and others.

Remember, this is just a guide - if you see something you can’t tick off… good, you can learn here


Please note that this vacancy is for Tower Wardens, not Yeoman Warders.

If you are interested in joining the Yeoman Body and have the relevant military service history, please sign up for job alerts on our vacancies page. 

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