Tower Host Summer Seasonal
2 weeks ago
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
**Departments**: Tower/BH
**Home Palace**: HM Tower of London
**Status**: Established/Permanent, Temporary/Seasonal
**Estimated Start date**: 1 April 2023
**End Date**: 1 November 2023
**Salary**: Seasonal rate = £20,686 per annum pro rata (£11.05 p/h).
**Salary Rate**: Pro Rata
We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.
You will be joining a dedicated Tower Host team with a real flair for outstanding customer service, welcoming visitors to His Majesty's Fortress, The Tower of London.
As part of the team, you will be a welcoming presence on Tower Hill and at the entrance, directing and engaging with our visitors, answering questions and helping to enrich their experience. You will be selling tickets to our visitors, ensuring that they all receive a warm and friendly welcome, whilst providing them with everything they need to ensure they enjoy their visit to the full.
You will also be placed in any of our retail stores providing outstanding service and sales to our customers, you will ensure the smooth operation of the shop and respond promptly and flexibly to customer needs.
You will need to be a team player, who will relish the challenge of a busy working environment and can remain calm under pressure. You should enjoy exploring new and creative ways of working that add real value to our customers' experiences.
You'll be friendly, professional and be able to communicate effectively with all different kinds of people. And above all, you will need to be a dynamic and experienced customer service provider, with a passion for delivering outstanding customer service.
You will work a roster according to the needs of the business, which will be provided in advance and the shifts will include working weekends and bank holidays and late evenings.
You may have experience of the following: Customer Service, Retail, Sales, Visitor Services, Front of House, Travel and Tourism, Warden, Visitor Assistant, Customer Services, Part Time Work, Admissions Assistant, Ticket Sales, Hospitality, Receptionist, Hotel Assistant, Tour Guide, Graduate, Trainee, Junior, Entry Level Positions, Information Assistant etc.
REF-202 717
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