Learning Enablement Product Manager
4 weeks ago
Learning Enablement Product Manager
Base Location: Watford / Birmingham plus network of 20 offices nationally:
The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters.
Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.
From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.
KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.
Why Join KPMG as Learning Enablement Product Manager
Reporting to the Head of Enablement the Learning Enablement Manager will be responsible for the day-to-day management of our learning operations. Enhancing the learner experience by identifying, managing, and resolving historical L&D processes, which in agreement with stakeholders will stop/start or continue.
You will manage and oversee process improvement, focusing on cost efficiency, leading customer service, reducing duplication and data driven insights. Where possible working to see where processes can be automated. D emonstrable experience of managing projects to time, cost and quality whilst managing and mitigating risks/issues.
What will you be doing?
Working with the business you will be required to build excellent relationships with the key stakeholders and help define the future roadmap for Enablement activities. In addition to the technology, you will also have accountability for leading operational support.
Building and owning a playbook resource to help stakeholders understand the art of the possible. You will define technical support models and processes that will help support the digital learning experience all employees receive.
Maintain relationships with Tech, Compliance, Risk, People, Transformation and Culture teams. Support and manage certain aspects of the relationship with KPMG Learning Services (KLS). Participate in global working groups to ensure UK requirements are always adequately captured. Provide a clear guidance in Taxonomy, process maps, job aids and upskilling sessions to equip learning teams with the knowledge they need to deliver effectively. Enable teams to develop meaningful management information for learning consumption and quality/risk purposes and to measure the effectiveness of learning and support the achievement of its goals. Staying abreast of technology and industry trends.
What will you need to do it?
Product Manager focussed and experienced, able to become expert with confidence in demonstrating content. Experience in developing Product Roadmaps. Experience in Learning at a manager level. Professional training / HR development / education qualifications in relevant subject area. Well-developed verbal and written communication skills to address diverse organisational stakeholders at all levels. The ability to role model collaboration, and consult confidently, effectively, and independently with senior levels of the organisation. Strong business and commercial acumen with the ability to use and interpret appropriate metrics. Maximising return on investment through meaningful data insights, spotting trends and highlighting areas for improvement. Experience in supporting the management of compliance controls. Ensuring we meet and can evidence all requests from FRC and ISQM1 test teams. Experience in managing databases and scoping / managing technology change requests. Data collation, reporting and analytics, providing insight where appropriate. Support the execution of change plans as necessary, ensuring continuity of service to the business in a transparent and seamless fashion. Excellent organisational skills. Resilient with the ability to work under pressure, problem solve and meet deadlines.
To discuss this or wider Central Services roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.
Our Locations:
We are open to talk to talent across the country but our core Central Service hubs for this role are:
Watford Birmingham
With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.
Find out more:
Within Central Services we have a range of divisions and specialisms. Click the links to find out more below:
Central Services (KBS) at KPMG: Inclusivity and KPMG: KPMG Workability and Disability confidence:
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