Medical Secretary

3 weeks ago

London, United Kingdom Suttons Wharf Health Centre Full time

Job summary

To provide maternity cover for a Medical Secretary in General Practice, and as such be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Main duties of the job

The duties of the role fall in line with those for a medical secretary in primary care. For full details of the role, please see Job Description below.

About us

Suttons Wharf Health Centre is a forward thinking Health Centre with nearly 20,000 patients based in East London. Our warm and friendly Health Centre is led by 5 GP partners, supported by 3 salaried GPs, and has a diverse multi-disciplinary team consisting of nurses and health care assistants. We also look after several thousand students at QMUL. Our patient population is multicultural and young.

Job description

Job responsibilities

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Typing letters, reports and associated documentation as required

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Manage all enquiries in an effective manner

Maintain an accurate referrals database

Ensure all outgoing mail is posted in a relevant and timely manner

Ordering and maintaining stationary stock

Management of meeting room bookings and refreshments stock, including liaising with external agencies

Process calling letters as requested

Input data into the patients healthcare records as necessary

Process referrals using the electronic referral system (ERS)

Process the wide scope of referrals involved with general practice, including Advice and Guidance (A&G)

Read code data on EMIS Web

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Manage all administrative queries as necessary

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Support all clinical staff with general administrative tasks as requested

Support reception / administrative staff, providing cover during staff absences

Book appointments

Complete opening and closing procedures in accordance with the duty rota

Produce meeting agendas and record the minutes of meetings

This list is not exhaustive, and the role may require other reasonable duties depending on the health centre's business needs and priorities

Person Specification

Experience

Essential

Experience of working with the general public Experience of administrative duties Experience of working in a health care setting as a medical secretary

Desirable

Experience of working in primary care Experience of working in a GP practice Experience of working with EMIS system Experience of working with electronic dictation software

Qualifications

Essential

Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)

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