Clerk Typist

Job summary

We are seeking a highly motivated individual to work as a Clerk /Typist within the Older Person's Mental Health Team based at the Ysbyty Cwm Cynon.

Good organisational and communication skills are essential as well as a flexible approach to work, along with an ability to deal with distressed and irate clients/carers with sensitivity and diplomacy. The successful candidate will have previous office and front of house experience, ideally in a similar role within the NHS, Social Care or other health related environment. A good general education, educated to 3 GCSEs or equivalent, as well as word processing/typing are required. Knowledge of Health Board IT systems to include Myrddin, WCCIS and FACE would be desirable although full training will be given.

The successful candidate will be able to work in a challenging environment and have a sensitive, caring and non-judgemental attitude to issues faced by people with Mental Health problems.

Main duties of the job

The Clerk/Typist will provide an efficient clerical and typing service to support clinicians/professionals primarily within the Older Persons team. The role will also include data entry and outpatient clinic reception as and when required.

The Clerk/Typist may also be required to cover at any site within the Mental Health Directorate as directed by their line manager

The Clerk/Typist will need to liaise in a professional manner with colleagues, visitors and patients and undertake a range of duties to support the smooth running of the department.

The emphasis within the Service will be on team working, sharing of knowledge and experience for the overall benefit of the organisation.

Also to ensure that through personal development the postholder should assist in the implementation of Health Board policies and procedures in order to achieve the Board objectives.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

We listen, learn and improve We treat everyone with respect We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Working as part of a team, organise own daily work processes in providing a clerical and typing service to the Mental Health Unit Teams

Ensure that all audio/copy typing is completed within departmental timescales

Ensure all client correspondence and reports are filed within required timescales

Maintain filing systems

Process incoming referrals liaising with core team members

Receipt and distribution of mail for the department/team

Maintain databases and booking systems as and when required

Undertake photocopying as requested

To fax as directed

Ensure all casenotes/client files are tracked appropriately as required

To assist in departmental audits as required

To liaise with other colleagues/departments as required in a timely manner

Ensure adequate stationery and stock levels for the team, replenishing as required

Person Specification

Education/Qualifications

Essential

3 GCSEs or equivalent RSAII Typing or equivalent relevant experience

Desirable

Medical terminology NVQII in Business Administration and/or Customer Care

Experience

Essential

Previous all round office experience Experience of audio typing Experience of using databases

Desirable

Has previously worked in the NHS environment

Skills

Essential

Good interpersonal skills Ability to work in a challenging environment Good communication and listening skills Ability to prioritise own workload Conversant with Microsoft applications

Desirable

Welsh speaker

Knowledge

Essential

Ability to transfer IT skills to new applications

Desirable

Knowledge of Myrddin, WCCIS and FACE IT systems

Personal Attributes

Essential

Non judgemental. Sensitive to the issues faced by clients with Mental Health problems

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