Admin Coordinator

Job summary

We have an excitingvacancy for an admin coordinator to join our team working across our ExtendedPrimary Integrated Care Services (EPIC). This is a part-time role working 30 hours/week covering shifts between 8am-6:30pm.

The rolewithin EPIC provides support for planned and urgent care services as well asPrimary Care Network Support. The team work together to ensure that tasks arecarried out to the required deadlines; to support patient care and populationhealth across neighbourhoods in Salford. The team has to respond to changingcircumstances and a positive and flexible approach is required includingchanging locations the post holder may need to work from at short notice. Thepost holder organises their work and manages their time autonomously andeffectively to ensure that alltasks are completed within the requiredtimescales. EPIC24 works under the direction of the Primary Care Networks andin delivering Salford CCG Urgent Care contracts.

Main duties of the job

Our admin coordinator will be responsiblefor the efficient and effective operation of the administrative systems that are pivotal to the daily running of these services. Tasks could include monitoring stock levels, supporting clinicians with data inputting, monitoring of the service email inbox, responding to and collaborating to support requests, telephone calls to colleagues & patients and monitoring clinical systems to escalate issues where appropriate.

About us

SalfordPrimary Care Together is a community interest company with all GP practices inSalford as its members. Our aim is to work with our members and other partnersto ensure general practice is at the heart of joined up care in Salford.

The Extended Primary Integrated Care (EPiC) Team is ran bySalford Primary Care Together to bring together primary and urgent careservices through a central hub so that patients can be directed to mostappropriate level of care they require.

Job description

Job responsibilities

Duties to include;

To monitor and maintain stock levels across sites. Supporting clinicians to deliver the care and support to patients; this could include supporting them in an emergency for example to call an ambulance or a family member. Prepare correspondence in accordance with policy and ensuring all service needs are met. Liaise with team members via email or telephone as required where necessary to address any problems. Support administrative tasks within the office setting to support the service/s/ this may include printing, emailing, producing rotas, preparing papers for the team to go out with and handling referrals from the email and clinical systems. Make comfort calls to patients waiting in the emergency department. Monitor clinical systems including EMIS & Adastra to ensure smooth running of the services and escalating issues where appropriate to the relevant service manager. Supporting clinicians to deliver the care and support to patients; this could include supporting them in an emergency for example to call an ambulance or a family member. Keep up to date and refreshed the admin documentation at the bases / offices contact numbers, new guidance etc Support colleagues in the delivery of the daily care from the teams. Support new staff induction to the EPIC services portfolio. Any other duty required to support the effective operation of these systems. To develop and maintain relationships across Salford organisations, and promoting, improving and maintaining collaboration throughout the Health & Care system. To confidently communicate with people on matters arising, issues and ideas. Liaise with members of SPCT, Primary Health Care Team, other NHS organisations and outside agencies as appropriate to the role. Participate in meetings as appropriate. To work in partnership with others to help develop and implement ideas, and policies which will promote efficiency and wellbeing of the service delivery. Person Specification

Qualifications

Essential

A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications Hold a Valid UK Driving Licence

Desirable

Training or qualifications in administration and IT

Experience

Essential

Good general computer skills Competent in the use of Microsoft Office Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines Previous experience that demonstrates good attention to detail Experience of working in a healthcare setting

Desirable

Competent in the use of patient record management systems: Adastra & EMIS

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