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Service Manager

3 months ago

London, United Kingdom Barts Health NHS Trust Full time

Job summary

We are looking for an exceptional and experienced Service Manager to join our team at the Royal London Hospital (RLH) as Service Manager for Stroke, Neurology and Neurophysiology. The post sits within the Neurosciences, Spine and Stroke directorate which encompasses:

Neurosurgery

Spine

Neurology

Stroke Medicine

Neurophysiology

Clinical Health Psychology

The Royal London Hospital Stroke Medicine Service includes a Hyper Acute Stroke Unit (HASU) which admits stroke patients from across North East London and an Acute Stroke Unit (ASU) for local Tower Hamlets residents. The Royal London is also the largest provider of Mechanical Thrombectomy in the UK with approximately 25% of all patients who receive this treatment in the UK each year receiving care here. Stroke Medicine is an exciting service, with opportunities to collaborate both regionally and with different sectors to improve pathways and care for this group of patients.

Neurology is a growing speciality with an expansion business case in development and exciting research through close links with Queen Mary University of London.

This is an exceptional opportunity to join a high performing team in a high-profile organisation providing stretch, development, and challenge for the successful candidate. The role is well supported by an Associate General Manager as well as the wider management team.

Main duties of the job

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas. Key aims are:

Provide timely, efficient and effective operational service management support for Emergency Care and Trauma services, assisting the Clinical Director, Lead Clinicians and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.

Take forward agreed projects to improve service delivery and patient experience in key areas.

Lead on ensuring that all performance/quality targets are met.

Problems solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Divisional Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.

The post holder will manage a team within the division.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Person Specification

Experience

Essential

Operational management experience Experience of successfully leading and implementing service improvement projects.

Desirable

Experience of managing large groups of staff

Skills

Essential

Ability to understand complex issues, problem solve and propose solutions Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams

Desirable

Understanding of project management techniques

Communication

Essential

Excellent verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings Able to move easily between the detail and the big picture in understanding and explaining the complexity of challenges and possible solutions

Qualifications

Essential

Educated to relevant Degree level

Desirable

Knowledge and awareness of issues affecting NHS Acute Hospitals