Service Delivery Executive

5 months ago

Basingstoke, United Kingdom TD SYNNEX Full time

This role is a 12 month fixed term contract for maternity cover.

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.

We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

We are both passionate about our people and about the environment. Year- on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.

If you are as excited as we are to be part of shaping our future business and will live by all of our core values we’d like to hear from you.

We can offer you:

  • A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.

  • Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.

  • Enhanced maternity and family leave.

  • Benchmarked salary and progression paths.

  • Hybrid working environment

  • Employee Assistance Programme

Do you enjoy speaking to customers and providing an exceptional customer service? Do you have a ‘can do’ attitude?

If so, we are currently looking for a Service Delivery Executive to support key accounts and sales targets.

If you have the right attitude, we can provide you with the support and training you need, to be successful here at TD SYNNEX.

Responsibilities:

  • Confirm and process purchase orders accurately and within agreed SLA’s, checking requirements and pricing are correct

  • Ability to liaise with customers on a number of tasks including but not exclusive to; sales, quotes, stock, backlog, general queries

  • Interact with TD SYNNEX logistics centre to ensure customer requirements are met in full obtaining delivery slots

  • Daily routine of checking and confirming that deliveries have been successfully made and if required taking corrective action immediately

  • Work with product marketing and vendors to obtain product specification detail, upload and manage this information accurately in to customer portals in the defined SLA’s

Knowledge, Skills and Experience:

  • Must have previous experience and confidence to speak with customers on the telephone

  • Experience of working in a fast paced Sales or Service environment

  • Process driven and results oriented

  • Good planning and organising skills

  • Excellent communication skills (verbal, written and face-to-face)

  • Demonstrate a high level of initiative

  • Experienced with Excel

What’s in it for you:

As part of this nurturing and experienced team, you will have the support, not only to flourish in this role but to provide you with the perfect opportunity to gain valuable knowledge and experience, in order to develop your career further within TD SYNNEX.

At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

We value the difference that you bring and offer a culture for you to thrive and succeed.

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