Scheme Officer

1 month ago


Patchway, United Kingdom Bromford Full time

The vacancy

Are you a caring person with a natural ability to put people at ease, develop relationships and ensure the highest level of customer care? If so, you belong at Bromford

This role is permanent, full time and subject to an enhanced DBS and Adult Barred List Check. You’ll support customers in Filton, Little Stoke and Patchway and the surrounding areas. A full UK driving licence as some travel is required.

You will be someone who:

You’re curious and don’t shy away from having difficult conversations You’re tenacious and resilient - doing what it takes to achieve the right outcome You have a track record of being self-motivated, flexible and able to manage your own workload You have a reputation for first rate influencing, negotiating and relationship building skills. Has experience of working with older people, in a customer focused environment Has experience of understanding and working within policies, procedures, and code of conduct

The closing date is Thursday 16 May with interviews taking place Thursday 23 May.
 

About us

We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to providing a culture where our customers, our colleagues and our partners feel valued for being unique. We empower individuals to reach their full potential within an open, fair and supportive environment. In return we expect everyone to be respectful, collaborate effectively and embrace diversity. By listening, learning and acting we aim to constantly evolve our ambitions for equality, diversity and inclusion to ensure we can always achieve our purpose.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on ‘UK’s Best Workplaces for Wellbeing’ list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.

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