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Install Operations Manager, Key
2 months ago
Key job responsibilities
The Install Operations Manager will address and resolve customer technical support needs both remotely and in person. More broadly, the role will collaborate with cross-functional teams to support various initiatives intended to improve customer satisfaction. To facilitate quality assurance, this person will support development teams in the completion of hardware and software validation testing. This role will contribute the following:
* Manage multiple external Install partners that will install Amazon Key devices in residential buildings.
* Ensure Install Operations run smoothly, keeping an high bar in terms of install speed and install quality
* Define initiatives to improve install success and time to install
* Scout for new install partner and onboard them in the network, in order to increase our coverage and/or reduce costs and/or improve quality
* Execution of both remote and onsite trainings for targeted tech teams.
* Compilation and delivery of test result datasets to relevant stakeholders
* Serve as expert resource for end user support workflows
* Support with on-site investigation when needed
* This role will require some travels
About the team
The Amazon Key team sits within the Amazon Devices team alongside Ring and other Home Security teams. Key is a uniquely cross-functional team within Amazon, and often serves as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping. We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration. We have lots of stakeholders, and we have relentlessly high standards for our high-visibility programs.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
PREFERRED QUALIFICATIONS
- Experience working within a high-growth, technology company- Experience in finance, business management and sales operations
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