Trainee IT Infrastructure Support Assistant
4 weeks ago
Our client is looking for an ITInfrastructure and Support Assistant to join the business tosupport the growth and development of the IT service and provisionsrequired.
What you willdo:
The ideal candidate will love everything ITand have undertaken to be work towards an IT qualification ideallyat NVQ Level 3.
This is a fantastic opportunity to be partof the development and growth of providing an excellent IT serviceprovision to a growing and evolvingorganization.
JobPurpose
To provide efficientand effective IT services and support to the organization. Toundertake administration support and monitoring of the ICT networkhardware and software resources; including installation maintenanceavailability and security to support the operation requirements ofthe business.
- A dynamic environmentbased in Princes Risborough (office based for year 1 then hybrid)
- Has or is in progress of an NQF Level 3 or iswilling to work towards an NQF Level 3
- Workalongside the IT Manager whilst learning all aspects of the role.
- Be the lead with the development of Microsoft365 Administration
- Administration andmaintenance of server hardware and software systems includingdirectory services operating systems and database systems.
- Administration and maintenance of the companynetwork including switches and WiFi access points.
- Creating distributing and maintaining useraccounts and profiles including remote/local access accounts andemail system accounts.
- Deal with enquiriestickets logged on the service desk and to communicate effectivelywith customers colleagues and internal/external personnel
- Assigning and revoking company equipmentincluding laptops and smart phones.
- To ensureaccurate record keeping using IT systems
- Towork in line with best practice ensuring compliance to relevantpolicies
- To maintain confidentiality anddiscretion
- Assist in general administrationand support
- Demonstrate a positiveenthusiastic committed and flexible attitude towards work teammember colleagues and other persons
- Genuine interest in IT as acareer and be willing to complete Microsoft Certification with theassistance and encouragement of yourManager
- Confident &professional telephone manner
- Goodcommunication skills written and verbal
- Ability to communicate at all levels bothinternally and externally
- Ability to workunder pressure and meet targets and deadlines
- Selfmotivated and able to work without closesupervision.
- Ability to work well alone and aspart of a team.
- Good numerical and analyticalskills including experience with spreadsheets and computerbasedsystems including Microsoft products.
- Abilityto learn an ERP / manufacturing system and back up the IT Managerwhen needed
- Previous similar IT supportexperience would be ideal but notessential
Based onsite inPrinces Risborough so would suit a South Bucks resident. The officeis based a 10 minute walk from the trainstation.
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