Senior Account Manager

1 month ago

Leicester, United Kingdom Yunex Traffic Full time

Senior Account Manager - Traffic Enforcement Solutions

Growing traffic volumes, increasing air pollution, rising costs. We’re are the forefront of developing smart answers to these challenges to actively shape the mobility world for the next generation. Join us as an Account Manager and make it your job to see these initiatives come to life.

The Challenge

With the rapid deployment of Traffic Enforcement Solutions and Clean Air Zones (CAZ) throughout the UK in most major cities, we have an exciting opportunity for an experienced Account Manager.

Supporting contract delivery throughout the UK, this role has the overall responsibility of ensuring our Enforcement Service contracts are delivered in line with customer expectations and financial budgets,

You will be responsible for coordinating the service delivery in line with the Enforcement Service Delivery model, ensuing key functions such as the Service Operations Centre, Field Services and the Enforcement Engineering Team work collaboratively to achieve the overall business objectives. You will serve as a primary point of contact for each of our customers and will be responsible for contract performance, representing the voice of the customer and generating future business.

The role requires the definition of long-term strategic goals and targets, effective resource management, coordination of internal ITS central functions, building key customer and industry partner relationships.

Our customers are at the heart of everything we do so client relationship management and an ability to communicate at all levels is essential to this role. You will also take ownership of demonstrating our service excellence through achieving, exceeding, and reporting on our contractual Service Level Agreements to both external customers and internal stakeholders.

Building relationships with internal departments will be critical to achieving the anticipated growth. In particular, you will work closely with: Enforcement Services Team to ensure processes and procedures are effective and our Sales and Tendering to support the winning of new contracts and onboarding of new customers; Procurement to ensure a fit for purpose supply chain; Finance to deliver and report financial performance across the portfolio, to name but a few.

Ideally, you will have Enforcement experience and / or significant service experience in a related industry such as highways or parking.

What are my responsibilities?

Assist the service delivery team’s leadership by influencing and establishing clear objectives aligned with contract requirements. Ensure service levels are met and foster a culture of continuous improvement. Work with Account management team and Business Analyst to produce performance monitoring reports, interpret statistics and to act as appropriate to facilitate continual improvement. Responsible for contract financial performance and through effective cost control, identity areas for improvement and actively drive the teams for increased productivity and overall effectiveness. Implement thorough contract service reviews to facilitate close communication with customers. These reviews allow for feedback on current performance levels, solution effectiveness, and potential sales opportunities. Develop customer relationships and strategies to deliver contract extensions and retentions being the voice of the customer internally to ensure business success. Develop new and enhanced service offerings with existing customers to support business growth aspirations. Utilize the Net Promotor Score as a means evaluate performance and identify opportunities to improve the customer experience. Support future tendering activities on future contracts from a service delivery perspective. Support new contract service mobilisations, ensuring the Enforcement service model is fully implemented and ensure contractual service expectations are delivered from system Go live. Influence PLM and Product Development activities to support future service requirements, system resilience, achieving cost reductions and the future needs of our customers. Prepare Quotations / Facilitate order entry of framework orders for all existing business. Contribute to the sales forecast and provide routine updates in the CRM tool.

What do I need to qualify for this job?

An operational or commercial background coupled with a formal business qualification and experience within the ITS industry is desirable. The role requires excellent communication skills, with customers, external partners and internal colleagues at all levels. Confident to initiate, negotiate, and conclude difficult contractual discussions where necessary to ensure that change is managed and communicated effectively. Able to make informed decisions on service contracts based on interpretations of Contract Terms and Conditions and Contract Specifications A good understanding of financial risks and risk management tools is essential as is the ability to influence costs throughout the service delivery phase Good knowledge of Microsoft Office tools, particularly Excel, PowerPoint, Word and Microsoft Project

Benefits include:

26 days holiday, increasing up to 29 days with length of service Excellent pension, matching contributions up to 10% of pensionable salary Annual, business performance related, bonus Flexible benefits to suit your personal needs Flexible working policy Investment in personal development and support to membership of professional institutions

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