Front of House Assistant/Porter

6 months ago

London, United Kingdom Cleveland Clinic Full time

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary : £24,358

Hours : Rota including weekends and nights.

Location: Rotation between sites of 33 Grosvenor Place, London SW1X 7HY, 24 Portland Place, London W1B 1LU and 55 Moorgate, London, EC2R 6BH 

Contract: Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Front of House Assistant/Hospital Porter, with hospitality experience, to be the front-line ambassador for Cleveland Clinic London. You will act as the first point of contact to welcome and assist all patients, visitors and caregivers. Please note this is not exclusively a Reception or Front of House restaurant position in terms of responsibilities.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

Transfers patients between various areas of the hospital, ensuring their safety and dignity at all times

Creates a welcoming environment for our patients, visitors and caregivers by demonstrating care, empathy and team work

Assists with the replacement and transportation of medical gas cylinders in accordance with policies and procedures

Operates the hospital mailroom and provides a postal distribution service to patients and caregivers

Adheres to policies and procedures and attends all mandatory training or courses specific to the role

Accompanies patients to their room and other areas, explains hospital facilities/services, and provides a comprehensive room orientation

Transfers patients using beds, wheelchairs and stretchers • Assists with the safe handling and transportation of luggage, medical equipment and other items

Parks vehicles in the designated parking facilities • Books all visitors in the visitor management systems in place and coordinates their arrival • Answers calls promptly, takes clear messages, and makes accurate notes

What we need from you?

Experience in Hospitality role/setting.

High School Diploma/ General Educational Development (desired)

Experience in assisting patients/visitors within a supportive role

Experience in Front of House roles/Hospital Porter within hospitality

Proven ability to work independently or as part of a team​​​​​​​

Driving License (Preferred) ​

Caring and compassionate nature

Proficient level of written and verbal English

High level of emotional intelligence, empathy and integrity

Punctuality, accountability, and reliability

What we can offer you?​​​​​​​

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

25 days Annual leave plus 8 days Bank holiday a year

Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange

Private Medical Insurance and Private Dental Insurance

Life Assurance

Discounted gym facilities in our Admin Office Building

Employee Assistance Programme

Seasonal Ticket Loans​​​​​​​​​​​​​​

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email

‎ 

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

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