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Planning Team Leader

3 months ago


Thirsk, United Kingdom Candid Hire Full time

Planning Team Leader Field Service Engineers

Salary: £30,000 per year

Location: Thirsk on-site.

You will be joining my client on a perm basis in Thirsk, a leader in their field, they are well established (45years) globally.

If you are looking for a new challenge in the day to day management of field service planning, and want to an innovative company to put your own stamp on the role, look no further

Job Description:

Day to day management of the Field Service Planning Team

Deliver a daily plan for all engineers across the country.

Utilisation of available heads

Work closely with the regional managers to ensure engineer availability.

Forecast resource requirements and gaps in the field, liaising with the regional managers to move resources to fill gaps or manage backlogs

Drive continual improvements in the planning process to deliver:

Revenue recovery target

Engineer utilisation target

Estimation of revenues for every job

Estimating, planning, ordering parts for larger installations

Monitor backlogs and manage to target

Deliver customer SLA targets

Manage exceptions and customer complaints

When required, move into Root Cause Analysis mode to get to the root of any problems preventing the delivery of targets, plans and workloads.

Work with Head of Service and the Sales manager to understand and onboard new customer contract conditions and obligations

Deliver the out of hours service cover for weekends and bank holidays

Performance management, target setting and appraisals of the planning team

Holiday authorisations for the team ensuring coverage of the country

Responsibilities

Management of people in the planning team

Planning work for engineers in the field

Planning work to ensure revenue recovery

Requirements

Solid background in field service operations management

Deep understanding of the challenges of remote field management and work planning

Team leader and team worker

Self-starter and communicator

Analytical mindset

Ability to operate under pressure

Can handle ambiguity

Decision maker