Day Controller Planner/SPLA Stevenage Control Room
2 weeks ago
Job summary
We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.
Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.
You will need a calm approach under pressure, have geographical knowledge of West Essex and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.
Main duties of the job
Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.
Full training is provided, the role will work on a shift basis covering a range of shifts between 0600 - 2200hrs 7 days a week. You will be required to have some flexibility and be reliable.
About us
We deliver the patient transport services in Cambridgeshire, Bedfordshire, Hertfordshire, north and west Essex.
Our vision is underpinned by four goals:
Be an exceptional place to work, volunteer and learn Provide outstanding quality of care and performance Be excellent collaborators and innovators as system partners Be an environmentally and financially sustainableorganisationWe will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for further details of the role of SPLA
Person Specification
Qualification
Essential
English and Math Grade C or equivalent/experience
Desirable
Experience in the role as SPLA
Skills
Essential
Excellent Organisation and Communication Skills Experience of organising and prioritising workload
Desirable
Experience in resource management
Knowledge
Essential
Knowledge of Geographic areas
Desirable
Knowledge of PTS Knowledge of GRS and Cleric System-
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