Concession Manager

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom Swatch Group Full time

The company

The story of Swatch is the story of a revolution. In , the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.

Working for Swatch you will be part of a strong and expanding retail network and working for the worlds largest watchmaking group for one of the worlds most popular brands.

Job description

Swatch have an exciting opportunity for a Concession Manager to join our NEW CONCESSION in Harvey Nichols, London.

Your main activities will be to maximise profit through the effective management and display of stock, and the development and productivity of team whilst ensuring exceptional levels of customer service are achieved.

Profile

Essential:
Previous retail management experience
Passion to motivate, engage and raise morale
Creativity in ideas to increase footfall and conversion
Exceptional communication skills
Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions
Driven to improve conversion and ensure the store and team meet KPIs
Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement
Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills
Strong interpersonal skills with the emphasis on building good working relationships
Commitment to their own development and development of their team
Self-aware and acknowledges personal areas for improvement and development
Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines
Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed
Flexibility to support team and company in working additional/different hours and at different locations as and when required

Professional requirements

Preferred:
Previous experience working in retail and/or fashion accessories
Have experience dealing with international customers
Ability to communicate in multiple languages
Previous experience providing training to colleagues
Experience and knowledge of Swatch and Flik Flak products

Contact

Nick Bright

Knightsbridge -
SW1X 7RJ London (England)
United Kingdom

Company address

The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU

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