Flow Coordinator

Job summary

An exciting opportunity has arisen to recruit to the role of Flow Coordinator, within the Accident and Emergency Team. The post holder will be required to work at both Maidstone and Tunbridge Wells Hospital.

The role is to support flow within the department, fielding calls, updating IT systems with the status of the patient, requesting beds for patients to be admitted, as well as closely monitoring our 4 hour breach targets. This is an important role within the multidisciplinary team liaising with clinical colleagues to help to provide excellent patient care.

Previous experience in an acute setting would be beneficial however, full training will be provided. You will be working within our majors department liaising with a range of staff at all levels so communication is key

You must be confident using various IT systems and have the ability to organise your day and workload. You must be able to work well under pressure as this is a fast pace environment.

Have you got excellent communication and organisational skills? This could be the role for you

Main duties of the job

You will work along side the senior nursing team to ensure that the patient journey is safe and effective through the Emergency Department.

You must:

Have excellent communication skills Be IT literate Willing and keen to learn new skills Be able to work well under pressure, with the ability to prioritise your own work load independently Be approachable and open to an ever changing work environment Have the ability to manage an ever-changing fast paced workload in a busy environment Have a positive can do attitude

We will provide you with a complete induction and support continuing development through yearly appraisals.

This is the perfect role for you, if you enjoy the flexibility of shift work and enjoy working in a fast paced environment.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ over 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Interview Date: 9th May 2024

Person Specification

Qualifications

Essential

oEducated to GCSE level or equivalent

Desirable

oRecognised IT qualification oNVQ Level 3 or equivalent Educated to A-Level

Experience

Essential

oPrevious administrative, clerical or reception work. oPrevious experience of working with the public. oPrevious telephone/customer service experience

Desirable

oUnderstanding medical terminology oPrevious knowledge of patient flow/discharge.

Skills

Essential

oAbility to work independently and problem solve oPossess exceptional inter-personal skills. oHigh level of communication skills verbally and non-verbally oUnderstand importance of maintaining confidentiality Prioritise own work load

Desirable

oExperience of working with PAS or Sunrise

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