Admin Administrator

4 weeks ago

Harrow, United Kingdom London North West University Healthcare NHS Trust Full time

Job summary

Work as part of the Multi-disciplinary team, providing an efficient administrative service Complete admin duties as required Booking Cardiology diagnostic appointments File documents according to Information Governance policy Communicate with patients, visitors and staff in a professional and courteous manner Communicate effectively using all available forms of communication Support the Managers and Team leaders in developing a patient focused service

Main duties of the job

Book outpatient/ diagnostic appointments Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets Ensure all patient information is complete and up to date on the Trust PAS Identify, investigate and correct PAS discrepancies Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff Be a calm, supportive, flexible and adaptable member of the team Deal with all enquiries in a professional and co-operative manner Respond politely but firmly with people behaving antisocially and report any verbal abuse Redirect queries to the appropriate person using available information and initiative and send messages via email where possible. Provide non-clinical advice and guidance regarding appointments Process patient data and appointments using the Trust Patient Access System (PAS) Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act Redistribute and file appropriate documents according to Information Governance policy Complete own day-to-day tasks promptly and efficiently and prioritise work without need for direct supervision Be a proactive problem solver and encourage team-wide problem solving

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

Daily management of own workload, seeking clarification from the pathway Co-ordinator/ Team Leader.

Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets

Monitor and record outpatient appointments on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding

Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date

Follow the appropriate processes for audit forms, booking of BSL interpreters and transport patients in line with Trust standards

Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff

Be a calm, supportive, flexible and adaptable member of the team

Deal with all enquiries in a professional and co-operative manner

Respond politely but firmly with people behaving antisocially and report any verbal abuse

Redirect queries to the appropriate person using available information and initiative and send messages via email where possible.

Provide non-clinical advice and guidance regarding appointments

Process patient data and appointments using the Trust Patient Access System (PAS)

Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act

Redistribute and file appropriate documents according to Information Governance policy

Maintain an uncluttered and tidy reception area

Maintain reception areas in a hygienic and sanitary condition including the cleaning and wiping down of protective screens, counter tops, work benches/desks, electronic and telephonic equipment and printers

Complete own day-to-day tasks promptly and efficiently and prioritise work without need for direct supervision

Be a proactive problem solver and encourage team-wide problem solving

Support the Service Manager and Team Leaders in developing a patient focused service

Have a comprehensive understanding of outpatient clinics and appointment booking

Ensure the regular maintenance of equipment, reporting problems to relevant departments and managers

Complete staff surveys and audits

Maintain standards of grooming and dress, in accordance with departmental/Trust policy

Assist in supporting and mentoring of new team members

Attend annual appraisals and review objectives regularly

Attend, complete and apply all mandatory training

Please view job description and person specification attached for full duties and responsibilities

Person Specification

Knowledge and Experience

Essential

English at GCSE Level experience of Administrative work Experience of working in constantly changing environment without direct supervision

Desirable

Understanding of confidentiality, data protection, safe guarding Cerner / NHS Experience

Knowledge and Experience

Essential

Experience of Administrative work experience of delivering excellent customer service Advanced keyboard skills and ability to input electronic data accurately

NHS Experience

Desirable

Understanding of confidentiality, data protection, safe guarding Cerner / NHS Experience Good level of numeracy

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