Contract Administrator

4 weeks ago


West Byfleet, United Kingdom Nexgen Group Full time

We are currently recruiting for anAdministrator to work in a client service focused role across thefull range of facilities management services provided by Just Askto 90000 residential properties nationwide.

Therole will work with Operations Managers Supervisors and theScheduling and Dispatch team to support efficient and effectivedelivery of the programme of works schedule and ad hoc workrequests.

The Administrators primary objective isto achieve a consistently positive service experience for allclients that is best in class.

CoreResponsibilities

  • Actingas the first point of call for client service enquiries and workrequests including but not limited to bulk waste collections ad hocwork and subcontracted work.
  • Managing inboundclient communications for a client contract grouping categorisingand logging enquiries using the CRM software package and workingwith Operations Managers and Supervisors to ensure all clientenquiries are addressed in a timelymanner
  • Ensuring client satisfaction with thehandling of servicerelated issues including: managing clientcomplaints escalating client issues to Client Account managementand Operations management
  • Managingrelationships with subcontractors to ensure delivery of services inaccordance with client requirement and Just Ask expectations forquality cost and time.
  • Liaising withsubcontractors clients and resident to arrange the delivery ofsubcontracted works (e.g. organising access checking parkingrestrictions)
  • Working with Finance to ensurerevenue from ad hoc works is tracked effectively and billed in atimely manner
  • Managing data flow to/from clientportals as required and ensuring data within client portals ismanaged in accordance with contractual requirements and clientexpectations
  • Briefing Operations Managers andother internal stakeholders on key issues such as complaintsescalations and positive client feedback asrequired.
  • Updating the CRM platform andManagement Information Systems to ensure all data assets andassociated records are updated all relevant dashboard and reportsare operating and accurate
  • Prepare weekly andmonthly KPI and SLA performance reports for internal and clientstakeholders as required and continually review statistics and actaccordingly to improve operational performance and mitigaterisk
  • Ensuring that servicerelated issues areaddressed either directly or escalated in a timelymanner

What are welooking for

  • Experienceof working in an customer helpdesk or call centreenvironment
  • Experience using CRM software (e.g.Salesforce) in particular case and workflowmanagement
  • Excellent communication skills bothverbal and written
  • Experience managingsuppliers and other third partie
  • High level ofcomputer literacy in particular Microsoft operating system andsoftware packages (MS Word Excel andPowerPoint)
  • Committed to quality and excellencethrough evidence of continuing professionaldevelopment

Remote Work :

No



  • West Byfleet, United Kingdom Nexgen Group Full time

    About the job Contract Administrator We are currently recruiting for an Administrator to work in a client service focused role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. The role will work with Operations Managers, Supervisors and the Scheduling and Dispatch team to...


  • West Byfleet, United Kingdom Nexgen Group Full time

    We are currently recruiting for an Administrator to work in a client service focused role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide.The role will work with Operations Managers, Supervisors and the Scheduling and Dispatch team to support efficient and effective delivery of the...

  • Administrator

    4 weeks ago


    West Byfleet, United Kingdom Nexgen Group Full time

    We are currently recruiting for an Administrator to work in a client service focused role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. The role will work with Operations Managers, Supervisors and the Scheduling and Dispatch team to support efficient and effective delivery of the...


  • West Drayton, United Kingdom KORE Full time

    The Contracts Administrator is responsible for ensuring the accuracy of customer contracts and their correct filing, ongoing maintenance and sales support to potential and existing customers. KORE is a recognized global leader in IoT solutions and management capabilities, and is consistently recognized as the highest-ranked non-carrier in the Gartner Magic...


  • West Bromwich, United Kingdom Trinity Personnel Full time

    Are you a multi skilled Contracts Administrator looking for a new opportunity? We may have the perfect opportunity working in a fast-paced environment for a well established company in West Bromwich.. The purpose for the contracts administrator is to support the contracts department with the following duties: • Produce and Update the General...


  • West Drayton, United Kingdom First Military Recruitment Full time

    **MS413 - Contract Support Administrator** **Location**:West Drayton, Middlesex **Salary**: £25,000 - £30,000 per annum DOE **Overview**: First Military Recruitment are currently seeking a Contract Support Administrator on behalf of one of our Clients. Working Hours are 08:30 - 17:00 (8 hours a day with 30 min unpaid lunch break). Applications from...

  • Finance Administrator

    4 weeks ago


    Halton, West Yorkshire, United Kingdom In Technology Group Full time

    Job Role; Finance Administration My client are looking to appoint a Finance Administrator - who will report to the Finance Controller and work as part of a small, friendly and hard working Finance / Admin team. The company: One of the UK's most exciting technology businesses and they're looking for great people to join them on their journey. They're an...


  • Bath, South West, United Kingdom CURO GROUP (ALBION) LIMITED Full time

    1st Stage Interviews: ongoingSkills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Curo, a leading Housing Association based in Bath, is recruiting for a Contract administrator to join the Property Operations team looking after our property services.This role is a FTC for 12 monthsWhy Join...


  • Bath, South West, United Kingdom CURO GROUP (ALBION) LIMITED Full time

    1st Stage Interviews: ongoingFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Curo, a leading Housing Association based in Bath, is recruiting for a Contract Administrator to join the Property Operations team looking after our property services.This role will require you to be able to...

  • Voids Coordinator

    4 weeks ago


    West Byfleet, United Kingdom Howells Solutions Full time

    **Voids Coordinator - Social Housing** **Based in West Byfleet** **Salary: £28,000** **Full Time, Permanent position** Are you an experienced Administrator within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you! Here at Howells, we are working with a leading, UK...


  • West Malling, United Kingdom KHR Recruitment Specialists Full time

    Project Coordinator **Salary**: 20k - 23k Location: West Malling Duration: This is a maternity contract, which will be from 10 - 12 months. We are currently working with a leading consultancy based in West Malling who are looking for Administrator. You will be responsible for: Allocating jobs to internal assessors and sub-contractors Maintain regular...


  • Dumbarton, West Dunbartonshire, United Kingdom Carbon 60 Full time

    Carbon60 are currently looking for two Product Data Administrators to work for a client of ours based in Dumbarton. This position is a temporary contract that will last around 2 months. Our client is an engineering company that specialise in the manufacturing and maintenance of power generators, heating and cooling systems. Duties include but not limited...


  • West Byfleet, United Kingdom Fullbrook Full time

    **Clerk to the Governing Body** **Location**: - Near West Byfleet, Surrey (excellent transport links) **Contract type - **8-12 hours per month **Salary - **£20 per hour** We are looking for a clerk to provide administrative support to the governing body. You will be familiar with governance legislation and statutory obligations, working effectively with...

  • Data Administrator

    21 hours ago


    Dumbarton, West Dunbartonshire, United Kingdom Carbon 60 Full time

    Carbon60 are currently looking for two Product Data Administrators to work for a client of ours based in Dumbarton. This position is a temporary contract that will last around 2 months. Our client is an engineering company that specialise in the manufacturing and maintenance of power generators, heating and cooling systems. Creation of new plant number...


  • Arun, West Sussex, United Kingdom TXM Recruit Full time

    Position: Dispatch Administrator Location: Littlehampton Reporting to: Supervisor This would be a 3-month contract with the potential opportunity of an extension after the initial 3 months. Key Responsibilities: Assisting with the logistics of managing inbound and outbound stock Liasing with suppliers and contractors to arrange collections and timely...


  • Chichester, West Sussex, United Kingdom Solid Recruitment Full time

    A lovely local company in Chichester is looking for a administrator to work in their holiday lets housekeeping department. The position will be working in a team providing administrative support and customer support for their wide range of customers across West Sussex and Hampshire. This is a 6 month contract with a view to go permanent for the right...


  • Dumbarton, West Dunbartonshire, United Kingdom Total Recruitment Full time

    Our client is looking for an experienced Administrator to work within their busy production plant. This is an ongoing temporary contract. This role will commence immediately and is paying £15.00 per hour for a 37 hour working week, hours are dayshift with a half day on a Friday. The Role Deliver excellent internal support to the team and sub...


  • Co. West Midlands, United Kingdom Adecco Full time

    Job Title: Export Administrator Contract Details: Permanent, full-time Our client is a leading manufacturing organisation within the manufacturing industry. With a strong focus on safety and innovation, they are the original manufacturer and global leader within their industry. Hybrid working model Wellbeing support Work closely with the Head of...

  • Export Administrator

    3 weeks ago


    Solihull, West Midlands, United Kingdom Adecco Full time

    Job Title: Export Administrator Contract Details: Permanent, Full Time A leading manufacturing organisation. �? Our client is the original manufacturer and global leader within their field. ? Join their dynamic team and contribute to their mission of providing a world-class customer experience to international partners. Hybrid working...

  • Contract Assistant

    4 weeks ago


    North West, United Kingdom Public Sector Resourcing Full time

    **Contracts Assistant - Inside IR35** **Contract Term: 12 Months** **Contracting Authority: Nuclear Waste Services** **Location: Cumbria - 1 day/week in the office** **Nuclear Waste Services brings together the UK’s leading nuclear waste management capabilities.** We have integrated the expertise of Low-Level Waste Repository (LLWR), Radioactive Waste...