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Receptionist-ED

1 month ago

Yeovil, United Kingdom Somerset NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen to join our busy ED department as a receptionist. The successful candidates will need to be highly motivated team player, who shows flexibility and careful attention to detail providing patients with a high quality service.

Main duties of the job

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.Process urgent referrals and arrange appropriate outpatient appointments.Participate in team and Trust meetings as requested.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

Good standard of general education,NVQ 2 or equivalent experience

Desirable

NVQ 2 in Business and administration

Experience

Essential

Good organisational and communication skills, Ability to manage multiple tasks within defined timescales, Experience in a reception role, IT skills, Competent dealing with general public

Desirable

Knowledge of NHS terminology, Previous experience working in a hospital environment

Additional Criteria

Essential

Ability to work as part of a team, To remain calm under pressure, Flexible working over a 24 hour rota