Clinical Systems Analyst

2 months ago

Manchester, United Kingdom Omnes Healthcare Limited Full time

Job summary

Job Title: Clinical Systems Analyst Location: Manchester. Salary £27000

Job Overview:

We are looking for an experienced Clinical Systems Analyst to join our healthcare IT team. The successful candidate will play a pivotal role in the day-to-day management and support of multiple NHS healthcare systems. This position involves fulfilling change requests, supporting the commissioning and decommissioning of service contracts, resolving tickets escalated from the service desk, and providing on-site support for hardware and software, especially focusing on clinical systems such as TPP Systm One, EMIS Web, PACS, ERS, IEP, ICE, and other relevant clinical products.

Main duties of the job

Clinical Systems Management:

Manage the day-to-day operations of various clinical systems used within the NHS. Ensure the reliability, security, and optimal performance of clinical systems.

Change Request Fulfillment:

Handle and fulfill change requests for clinical systems, ensuring compliance with healthcare regulations and standards. Collaborate with stakeholders to implement system changes efficiently.

Service Contract Management:

Support the commissioning and decommissioning of service contracts related to clinical systems. Collaborate with vendors to ensure seamless service transitions.

Site Support:

Support the IT team with on-site IT support of Hardware/Software, Medical Device configuration such as Ultrasound and Echo cardio machines.

Ticket Resolution:

Provide advanced support to the Service Desk by handling escalated tickets related to clinical systems. Troubleshoot and resolve complex issues, ensuring minimal disruption to healthcare operations.

Support During Peak Periods:

Collaborate with IT Administrators during peak periods to answer calls and address urgent issues. Provide support to IT Support Analysts for on-site assistance with hardware and software issues.

Collaboration with IT Teams:

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About us

Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.

What we can offer to you

Excellent work / Life balance Modern open office space with complimentary fresh fruit and nuts. 25 days holiday plus bank holidays An extra day off to celebrate your birthday Healthcare Cash Plan Life Insurance Cycle to Work Scheme Salary Sacrifice Electric Car Scheme Charitable Giving Scheme NHS Discount & Support Schemes Employee Assistance Program Job description

Job responsibilities

Job Title: Clinical Systems Analyst Location: Manchester. Salary £27000

Job Overview:

We are looking for an experienced Clinical Systems Analyst to join our healthcare IT team. The successful candidate will play a pivotal role in the day-to-day management and support of multiple NHS healthcare systems. This position involves fulfilling change requests, supporting the commissioning and decommissioning of service contracts, resolving tickets escalated from the service desk, and providing on-site support for hardware and software, especially focusing on clinical systems such as TPP Systm One, EMIS Web, PACS, ERS, IEP, ICE, and other relevant clinical products.

Responsibilities:

Clinical Systems Management:

Manage the day-to-day operations of various clinical systems used within the NHS. Ensure the reliability, security, and optimal performance of clinical systems.

Change Request Fulfillment:

Handle and fulfill change requests for clinical systems, ensuring compliance with healthcare regulations and standards. Collaborate with stakeholders to implement system changes efficiently.

Service Contract Management:

Support the commissioning and decommissioning of service contracts related to clinical systems. Collaborate with vendors to ensure seamless service transitions.

Site Support:

Support the IT team with on-site IT support of Hardware/Software, Medical Device configuration such as Ultrasound and Echo cardio machines.

Ticket Resolution:

Provide advanced support to the Service Desk by handling escalated tickets related to clinical systems. Troubleshoot and resolve complex issues, ensuring minimal disruption to healthcare operations.

Support During Peak Periods:

Collaborate with IT Administrators during peak periods to answer calls and address urgent issues. Provide support to IT Support Analysts for on-site assistance with hardware and software issues.

Collaboration with IT Teams:

Work closely with IT teams to ensure the integration and alignment of clinical systems with broader IT infrastructure. Participate in cross-functional projects and initiatives.

Qualifications:

Bachelor’s degree in Healthcare Informatics, Information Technology, or a related field. Proven experience as a Clinical Systems Administrator or in a similar role within the healthcare sector. In-depth knowledge of clinical systems such as TPP Systm One, EMIS Web, PACS, ERS, IEP, and other relevant healthcare products.

Preferred Skills:

Familiarity with healthcare regulations and compliance standards. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal abilities. Experience in supporting service contracts and managing change requests.

Working Conditions:

This role may require occasional evening or weekend work to address critical issues or system updates. Availability for on-call support to address urgent clinical system matters.

About Us

Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.

What we can offer to you

Excellent work / Life balance Modern open office space with complimentary fresh fruit and nuts. 25 days holiday plus bank holidays An extra day off to celebrate your birthday Healthcare Cash Plan Life Insurance Cycle to Work Scheme Salary Sacrifice Electric Car Scheme Charitable Giving Scheme NHS Discount & Support Schemes Employee Assistance Program

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