CRM Business Analyst

3 weeks ago

Edinburgh, United Kingdom Avanade Full time

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. 

As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.Together we do what matters.You have a passion for learning along with good business sense and time managementYou know how to manage your clients’ expectations effectivelyStrong stakeholder management skillsYou’ve likely achieved a Bachelor’s degree or equivalent in a relevant fieldExperience with the Microsoft Dynamics 365 modulesExperience working with teams both on and offshore is nice to have, but not requiredCharacteristics that can spell success for this roleConsultative, collaborative, relationship builderResilient, adaptable, flexibleIntellectually curious and passionate about techClient-centric attitude Passion for learning and developmentConsult and advise our clients and internal stakeholders on uses of technology to solve business problemsParticipate in client workshops to analyse and design solutions for workstreamsTransform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysisWrite functional specifications and collaborate with the technical team to ensure functional requirements are understoodPrototype, configure, and test respective business processesSome of the best things about working at AvanadePathway to work on industry leading programs of workOpportunity to work with global customers A people-first culture that supports innovation to push teams in new directions Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next Real-time access to technical and skilled resources globally Find out more about some of our benefits here.

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