Client Operations Analyst, EMEA

4 weeks ago

London, United Kingdom Control Risks Full time

As part of the EMEA Business Operations, you will be the operational point of contact for the coordination and completion of documentation to comply with our clients’ vendor registration requirements, working with internal and external clients to ensure a seamless and efficient onboarding process.

You will support the maintenance of process information and data to ensure a clear understanding of our clients’ mechanism for payment from requisition to payment. You will be a system administrator for client procure-2-pay (P2P) platforms, ensuring correctly configured and maintained with accurate company profile data and documentation.

You will also provide business users with training and support the resolution of system queries.

Tasks and Responsibilities

  • Triage requests received in team mailbox.
  • Coordinate and complete client vendor registration documentation to comply with client on-boarding requirements adhering to deadlines agreed.
  • Proactively respond to client vendor registration queries raised by internal and external teams in a timely manner.
  • Monitor and maintain data sources including SharePoint sites, Intranet pages and knowledge libraries to facilitate visibility of information across relevant teams.
  • Complete and maintain internal records ensuring all requests received are logged and tracked through to completion and to enable proactive progress reporting and the provision of internal management data.
  • Administrator of assigned client P2P platforms, responsible for system configuration and notification rules, maintenance of accurate master company profile data and documentation.
  • Deliver P2P system training to internal users.
  • Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
  • Develop own knowledge of client procedures by proactively researching and reviewing relevant material available on supplier pages on client websites.
  • Attend client- and platform-provider webinars relating to onboarding processes.
  • Actively take part in project work to support continual improvement of team processes, proactively identifying innovative solutions and use of technology to streamline and improve processes where appropriate.

Requirements

  • Relevant experience in client services, or client operations in a business-to-business environment.
  • Exceptional analytical and problem-solving skills, with acute attention to detail and a proactive approach to identifying and resolving potential challenges.
  • Excellent communication and interpersonal skills, enabling effective collaboration with internal teams and external stakeholders.
  • Self-starter and able to work under own initiative.
  • Ability to quickly adapt to a high-performance environment.
  • Flexible and open mindset to performing a variety of tasks.
  • Capability to prioritize and execute multiple activities within tight deadlines.
  • Digitally literate and confident with Microsoft 365 products.
  • Practical experience of procure-2-pay platforms, such as SAP Ariba, Oracle, Coupa.
  • SharePoint administrator experience preferred.

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
  • We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
  • As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

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