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Service Centre Team Leader

4 months ago

Milton Keynes, United Kingdom Ascendant Recruitment Full time

Service Centre Team Leader
Permanent
Up to £32,000 DOE
Milton Keynes


As the Service Centre Team Leader, you will be responsible for supporting the team in delivering excellent customer service with accurate administration and reporting. The successful applicant will have demonstrable Team Leading experience and will be very customer focussed and process driven. This role would suit you if you have previously worked in a Service environment. You will be driven by delivering exceptional customer service both to customers and colleagues alike through providing a well-organised and structured service.

Service Centre Team Leader Key responsibilities include:

  • Coaching, motivating and leading the team
  • Ensuring all customer interactions are followed through to conclusion
  • Dealing with customer escalations
  • Providing proficient and proactive customer service
  • Reporting, analysing and improving processes
  • Ensuring Service Levels are met

Service Centre Team Leader experience required:

  • Minimum of five years experience in a similar role
  • Excellent communication and written communication skills
  • Attention to detail and the ability to stay focused
  • Pro-active and innovative
  • Strong time management to successfully meet deadlines and control workload
  • Logical and systematic approach

Benefits

  • Competitive salary
  • Free Parking


If you have Team Leader experience and are interested in this role please apply today because we d love to hear from you

Role Advertised: 29th May 2024

WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit ascendantrecruitment.co.uk