Store Operations Manager

2 months ago

Manchester, United Kingdom END Full time

Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you.

STORE OPERATIONS MANAGER – FULL-TIME, MANCHESTER

Over the last 19 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores.

We are excited to announce that END. is coming to Manchester in 2022.

Since opening our first store in Newcastle in 2005 our retail outlets have become market leaders, offering unbeatable customer experience and an expertly curated selection of brands in aesthetically outstanding surroundings.

We have just opened our second flagship Store in Newcastle this winter to trade alongside our recently expanded Glasgow Store and the incredible unit we opened in 2018 in the heart of Soho.

This is a rare opportunity for a passionate and knowledgeable Store Operations Manager to help open and establish our first Manchester Store, and to ultimately assist in leading it to success.

Our Manchester operation will span 2 floors representing stalwart brands from our 450+ brand portfolio. The Store Operations Manager we are looking for must be accustomed to aiming higher than the rest, an ambitious and energetic individual who loves problem solving, motivating and developing a large diverse team while unconditionally supporting a dynamic and forward-thinking Store Manager. We need a Store Operations Manager who is driven to develop quickly into a mature and well-rounded Store Manager.

Reporting to the Store Manager and working within a watertight group of co-managers, you will be part of an inspirational team who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of a ground-breaking retail set up.

What you'll be doing:

Key responsibilities

  • You will work positively with the Customer Experience Manager, collaborating as a team to support the Store Manager in driving store performance.
  • You will be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
  • You will assist the Store Manager in the operating manner of their choice, exhibiting continuity in all operations.
  • You will be positioned to assist with and take over full managerial tasks as necessary.
  • You will ensure the full team is equipped with knowledge relevant to the industry and the specific product END. represents.
  • You will be support leading a large and diverse team using a developed and mature approach to people management
  • You will share responsibility for recognising, recruiting and developing talented individuals for advancement and growth within and beyond the store environment.
  • You will drive the store operations through personally and effectively motivating the team to achieve and exceed set expectations and targets.
  • You will identify operational opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
  • You will ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
  • You will have financial accountability in supporting the Store manager in managing wage to sales budget, shrinkage and revenue.
  • You will maintain workplace safety and provide a healthy environment for staff and customers.

What you'll be able to demonstrate:

Skills and experience

  • You must be charismatic with an energy that displays confidence and authority.
  • You must have a genuine love and passion for the industry we are emersed in.
  • You must have ambition within the retail function, we want to develop you into a successful Store Manager.
  • You must have management experience in a service and sales led retail environment.
  • You must be able to demonstrate excellent written and verbal communication skills.
  • You must be highly organised and adaptable, methodical in approach from implementation to follow through.

What we can offer you

  • Competitive salary
  • 31 days holiday (including bank holidays and birthday)
  • Company pension scheme
  • Generous staff discount
  • Access to a personalised benefits platform
  • Healthcare Cash plan
  • Cycle to Work scheme

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed

Type of employment: Permanent, full-time

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