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IT Support Technician
2 months ago
IT Support Technician (Legal Sector)
Salary: up to £30,000
Bristol
Hybrid
Description
We are seeking an IT Support Technician to join into the IT team of a legal practice. The IT Support Technician will manage the resolution of computer software and hardware problems; with the IT Support Technician assisting in the maintenance of the systems and processes. The IT Support Technician will communicate through telephone, email and remote support to Global users of the IT systems, the IT Support Technician will provide client site support when required.
35 hours per week
Hybrid role
Responsibilities
- Provide telephone, email and remote access support to users of IT systems
- Take part in the resourcing of IT user facing facility to offer assistance for anything IT related.
- Maintain timely and quality Incident closure
- Updating and inputting data into the incident record
- Actively collaborate with other members of the IT team to distribute workload effectively
- Create and maintain knowledge documentation for implemented resolutions
- Contribute to the continuous review and improvement of IT Services team processes
- Keep up with advances in technology, new software and hardware
- Monitor Incidents to identify frequently arising issues
- Manage own workload and incident queue whilst monitoring the main ServiceDesk
- Understand information security and data protection initiatives and regulations
Technical Requirements
- Technical support experience gained in a Microsoft environment; Windows 10, MS Azure, Active Directory, Microsoft Office suite/365 and Microsoft Exchange16/Exchange Online
- Microsoft Teams (messaging & VOIP), Document Management Systems, digital dictation and integrated products such as BigHand, InterAction, and Mimecast.
- Mobile device support
- Experience using workflows and helpdesk business service tools
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice
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