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Customer Service Advisor

3 months ago

Darwen, United Kingdom Ardonagh Advisory Full time

Customer Service Advisor (9 month fixed term contract) – Hybrid in Darwen - ARD978514

Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes??

Then come join us as a Customer Service Advisor and you’ll work Monday to Friday, just 37 hours a week , no weekends or evenings No experience necessary as we will provide you with full training We offer a basic salary of £24,000 p/a . You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate Health and Protection.

This is a 9-month fixed term contract covering maternity leave, with the possibility of extension based on business needs.

Initially you will work from our office in Darwen, with convenient transport links and free parking, alongside our welcoming and supportive team. Once you’re feeling confident and your training and probation period is complete, this role will become hybrid if you wish , where you’ll have the option to work just 3 days in the office and 2 days from home every week.
 

So, what does the role of a Customer Service Advisor here involve?

Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail. Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business. Support with administration duties such as invoicing, accounts, claims, underwriting. You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

In return you will be welcomed and supported by Towergate Health and Protection, part of our Ardonagh family, an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

· Holiday entitlement of 26 days plus bank holidays .
· Opportunity to progress your career across the entire Ardonagh family.
· Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry.
· Pension scheme for when you feel it’s time to retire.
· 24-hour support for physical and mental wellbeing and on site mental health ambassadors .
· 1 days paid volunteering day to give back to our communities.
· The Spotlight Awards, where we shine a light on the brightest talent across our group.