Urology Faster Diagnosis Standard Navigator Assistant

2 weeks ago

Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

Job overview

** THIS POSITION IS ONLY OPEN TO CURRENT UNIVERSITY HOSPITALS NHS FOUNDATION TRUST EMPLOYEES **

Our Faster Diagnosis Standard (FDS) Team are expanding and seeking to recruit a Band 4 Urology Navigator Assistant into our busy FDS team, to work alongside both our clinical and non-clinical teams, to provide the highest possible standards to our patients and within our administrative services. The individual should be a highly efficient and organised individual, who is punctual, able to work to deadlines and able to multi task within a very busy office environment. Previous experience is desirable.

Main duties of the job

To work alongside and support the Urology FDS Navigator to manage a full and comprehensive administrative service for the FDS Urology Nurse, Urology consultants and the urology teams. To act as the first point of contact, for service users. To monitor the 28 day pathway and ensure that the patient is tracked and supported through this, escalating to the nursing and consultant when appropriate. Coordinate and allocate work within the admin team to ensure the effective and efficient operation of the administrative function.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

Manage Urology FDS diary and provide administrative support, meeting on a regular 1:1 basis. Maintain an overview of the consultants’/Nurse' timetable to ensure full utilisation of clinic capacity according to the medical teams’ availability. Escalate risk issues to Senior Management Team. To ensure that all electronic/paper filing is carried out by the team on a regular basis, ensuring these are tidy with all correspondence filed appropriately by the team. Manage new referrals and printing/distributing to the Team. Manage follow up pending lists. Reviewing (Past) clinic arrivals/outcomes ensuring all actions have been completed on PAS Regularly reviewing/booking and validating from FDS Nurse clinic lists Tracking and chasing of results/diagnostics/patient updates Review future clinics to ensure utilised, highlighting any unutilised/capacity issues Support typing and booking of appointments Supporting and deputising for the Urology FDS Navigator when there is leave/sickness  Supporting both the Care Group Support Manager/s and Support Specialty Coordinators as required

Person specification

As per JD & PS

Essential criteria

Qualifications A-C RSA Typing Vocational Qualification Medical Terminology Previous Administrative Experience

Desirable criteria

Medical Secretarial Qualification Previous NHS Experience

Equality, Diversity and Inclusion

Essential criteria

Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues

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