Physiotherapy Team Administrator/Assistant SOTC

3 weeks ago

Haywards Heath, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Job summary

The University of Sussex Hospitals NHS Foundation Trust has an exciting new opportunity for a dedicated Band 3 Physiotherapy Team Administrator/Assistant to join our friendly Orthopaedic Physiotherapy team at The Sussex Orthopaedic Treatment Centre, in the heart of Mid Sussex.

The Sussex Orthopaedic Treatment Centre is a specialist unit for patients undergoing elective and trauma orthopaedic surgery, including major joint replacements and day case surgery. Excitingly, we have recently been accredited by GIRFT (a national programme promoting excellence in surgery) as an orthopaedic surgical hub - one of only 8 pilot sites across the country. Currently we have several exciting patient improvement projects ongoing; including performing the first day case joint replacements in Sussex, and robotic surgery.

The department is committed to professional development which is facilitated through an established IPR, mentoring schemes and dedicated CPD time.

Main duties of the job

Main duties of the job

This is a new post and will require a hard working and enthusiastic individual to support our clinical team. The successful candidate will require excellent organisational, communication and IT skills. Experience in a healthcare setting would be an advantage, but not essential.

Under the supervision of the Clinical Team Lead, the post holder will be responsible for the management of the majority of administrative duties for our small, friendly, physiotherapy department.

Although this is predominantly an administrative role , there is also a clinical element to this post. (Approximately 80% administrative duties and 20% clinical). After appropriate training, the candidate will be required to assist physiotherapists in the assessment and treatment of patients.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Job description

Job responsibilities

Detailed job description and main responsibilities

Main responsibilities include:

Equipment and stock management Receiving delivery of, and putting away stock. Clinic bookings Coordination and tracking of onward patient referrals Collation and data presentation; of departmental statistics and audits. Answering the departmental telephone and emails Assisting with inputting information relating to the physiotherapy team on the SOTC website, and other social media platforms. Printing and photocopying physiotherapy paperwork. Taking and typing up meeting minutes. Administration of our physiotherapy patient information leaflets/booklets. Assisting with the (admin related) training and induction of new clinical staff and students. Assisting physiotherapists in the assessment and treatment of patients.

Please read attached Person Specification and Job Description for full information, and ensure you meet these requirements before applying. Please do not apply if you do not wish to complete any face-to-face work with patients/'hands on' clinical duties.

Person Specification

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles Evidence of having undertaken own development to improve understanding of equalities issues

Previous Admin Experience

Essential

Previous admin experience related role at any level (including voluntary)

Desirable

Previous experience in a healthcare related setting GP practice/hospital/hospice/clinic

Strong IT skills

Essential

Evidence of IT skills - Microsoft Word/Excel/Outlook/Teams

Desirable

Experience of using Healthcare related IT programmes - Careflow/Bluespier/iProc Evidence of coordinating a team Diary/Calender Experience with data input and presentation of data Evidence of booking and coordinating patient appointments Evidence of communicating with public using social media platforms Evidence of online ordering of stock using any system Evidence of Training/inducting staff on relevant IT systems

Strong Communication Skills

Essential

Evidence of strong Communication Skills - experience of dealing with members of the public - virtual and/or face to face Evidence of communicating effectively within a team Evidence of a variety of different communication methods email/phone/teams/letter

Desirable

Evidence of dealing with difficult communication situations - angry or upset member of the public

Evidence of working within a team

Essential

Evidence of Team working - discusses working in a team, role in team, understanding of team working

Desirable

Previous experience of working in and MDT in any role previous experience of working within a physiotherapy team or department

Strong Organisational Skills

Essential

Evidence of strong Organisational Skills - with examples of experience

Shows willingness/acknowledgement of clinical duties/role

Essential

Acknowledges clinical element

Desirable

Previous clinical experience in any healthcare role Previous experience in physiotherapy as an assistant/administrator or tech

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