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Paediatric - Ward Clerk
4 months ago
Job summary
A fantastic opportunity has arisen to join the Ward Clerk team on Rainbow ward at Scarborough hospital and be part of the Child Health team.
In this role you will provide a wide range of Ward Clerk administrative tasks, including preparing the paperwork for children being admitted to the ward and uploading patient information onto the computer system (CPD). The role is varied and busy - working closely with the clinical team, assisting doctors, patients, and families with their enquiries. This role is fast paced and rewarding.
You will be self-disciplined, motivated and be empathetic to all those you come into contact with. It is essential that you can prioritise your own workload, possess sound communication skills, work as part of a team, but also exercise initiative within set parameters.
We are looking for someone that adopts the Trust's values and can demonstrate where they use these values in their motivations and drivers - in particular, their compassion, willingness to put the welfare of others above their own interests, and personal accountability. The post holder must also be computer literate.
This is a great way to see and support the work in a busy hospital and offers good development opportunities, as well as the staff incentives that the NHS offers its staff.
The start and finish times can be negotiated for the successful applicant, working days will be Thursday and Friday.
Main duties of the job
Act as a point of contact for the receipt of enquires, which may be made via correspondence, the telephone, email, or face to face from for example, patients, visitors, staff and others, both internal and external. Provide general information, as required, directly to patients, relatives and staff. Resolve routine problems and issues arising from contacts, making judgements on the appropriate referral of such problems where necessary. Undertake basic ward clerk tasks, for example, production and issuing of already prepared standard and routine letters, distribution of incoming/outgoing post, photocopying and completion of standard forms/returns. Collates all relevant patient records, for example, case notes and investigation results, ensuring their availability for clinical staff when required and be responsible for the maintenance of relevant filing systems. May be required to type/word process routine letters and other appropriate documents. Ensure that any follow-up patient appointments are made prior to patient discharge.Our successful candidate will be:
Self disciplined Motivated Empathetic Able to prioritise workload An effective communicator Able to work as part of a team A problem solver
About us
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providersFor further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Education, Qualifications and Training
Essential
Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience. Computer literacy skills to RSA2, NVQ 2 or equivalent
Desirable
Previous Office/Administrative experience in an NHS environment oExperience (1 year minimum) Office/Administrative role oExperience of dealing with confidential information
Aptitude and Personal Qualities
Essential
oSelf-disciplined/motivated oEmpathetic
Skills and Attributes
Essential
oAble to organise and prioritise own workload oPossess sound communication skills oAbility to function effectively as part of a Team oHave the ability to exercise initiative