Apprentice Information Communication Technician

2 weeks ago

Exeter, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

Role Summary

This apprenticeship is working toward a Level 3 Information Communication Technician qualification. The Digital Services Department is offering two month Information Communication Technician - Support Technician Apprenticeships. The Digital Services Service Desk is a small team providing first line support for IMT services to a number of Healthcare organisations across Devon. The successful applicants will work at all times under the supervision of a qualified/experiences member of staff and provide first line support to clients on all matters relating to IT provision.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role: 

Examples of the daily responsibilities include:

Eliciting information from clients in a succinct manner. Recording any work requests accurately in our bespoke Service Desk application. Fixing certain issue reported by clients during their initial contact. Creating and managing Active Directory objects. Liaising with both internal and third party support teams.

The ideal candidate is someone who:

Is punctual and reliable. Is a good team player. Possess effective verbal and written communication skills. Has a positive “can do” attitude. Has a strong desire to follow an IT career pathway.

The successful applicant will undertake an month Information Communication Technician - Support Technician Apprenticeship. You will work towards the following modules:

Networking and Architecture Mobile and Operating Systems Cloud Services Coding and Logic Business Processes Functional skills in IT, English and maths (if required)

The salary equates to % of a Band 3 for the first months and, subsequently, % for the final 6 months.

Successful completion of the Apprenticeship will provide you with the required skill set to apply for future internal and external vacancies.

Working Pattern: hours per week,  Monday to Friday 9am to 5pm

Interview Date:  To be confirmed

For further information please contact:  Mike Kelly, Service Desk Manager,on or an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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